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Software Standards and Service Request Process Coordinator
Software People
Harrisburg, PA | Contractor
$88k-106k (estimate)
1 Day Ago
Software Standards and Service Request Process Coordinator
Software People Harrisburg, PA
$88k-106k (estimate)
Contractor | Software & Cloud Computing 1 Day Ago
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Software People is Hiring a Software Standards and Service Request Process Coordinator Near Harrisburg, PA

Hi,Please let me know your interest for the position below. Also share your Updated resumePhone/Skype Hire. Onsite from day 1 / HybridLocation: Harrisburg, PA / HybridDuration: 12 monthsResponsibilities
  • Reviewing business requirements, conducting limited research, and recommending available/standard software services/solutions to meet identified needs.
  • Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities.
  • Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services.
  • Tracking and provisioning of software licenses.
  • Supporting the end-to-end management of all EBR software service requests.
  • Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool.
  • Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request.
  • Facilitating software reviews/approvals at the delivery center and enterprise levels.
  • Coordinating delivery center software standards management.
  • Interacting with business representatives at the user and program level.
  • Documenting current and target states for program area business capabilities and processes.
  • identifying opportunities to simplify customers’ daily work or improve customer satisfaction.
Must-have Skills
  • Communicating effectively verbally and written skills
  • Good critical thinking skills, organized, enthusiastic about helping others.
  • Able to work very well both independently and as part of a team, including as a team member, lead, and/or facilitator.
  • Proficient in Outlook, Office 365, Excel, Acrobat, SharePoint, and Teams.
Skills NeededIT Service Delivery and/or Process Management Required 1 Years (………..Years)Strategic/Service/Software Portfolio Management Required 2Years (………..Years)Business and statistical analysis and metrics management Required 3 Years (………..Years)Performance Management Highly desired 2 Years (………..Years)Big picture thinking and holistic approaches to change evaluation, process design and coordination Highly desired 1 Years (………..Years)Cross-functional support and engagement Required 3 Years (………..Years)Interpersonal skills (compassion for others, knowledge of human-centered design, etc.) Required 3 Years (………..Years)Ability to effectively engage with a range of stakeholders/audiences in ways which are meaningful to them Highly desired 3 Years (………..Years)General adaptability (aptitude to learn a variety of soft skills, agile mindset) Desired 1Years (………..Years)Question 1 This position will be hybrid with about 20% time in office. Can you work in Harrisburg upon request? YES/NO (…………)

Job Summary

JOB TYPE

Contractor

INDUSTRY

Software & Cloud Computing

SALARY

$88k-106k (estimate)

POST DATE

05/21/2024

EXPIRATION DATE

06/26/2024

WEBSITE

softwarepeople.us

HEADQUARTERS

ATLANTA, GA

SIZE

25 - 50

FOUNDED

1998

CEO

ROBERT E HICKS

REVENUE

$10M - $50M

INDUSTRY

Software & Cloud Computing

Related Companies
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About Software People

Software People, Inc. is a total software consulting and services company that combines expertise and advanced technology like nobody else does. Software People is in the business of helping its customers function more productively and profitably through a full range of specialized staffing and project implementation products and services. It specializes in the areas of Systems Integration, EAI, ERP, CRM, Business/Data Warehousing, and Custom Application Development for vertical markets including healthcare, financial services, insurance, telecommunications, insurance and energy.

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