We are seeking a Credit Solutions Advisor - Auto Collections for the Auto Credit Solutions Department.
The purpose of the Credit Solution Advisor/Collector position is to resolve delinquency on auto loans. The role requires daily phone calls, processing payments, and collection activity letters. The Collector is accountable for assisting members with resolving loan delinquency, total loss and gap claim inquiries, Collateral Protection Insurance matters, and /or other account issues affecting loan repayment. Perform skip tracing duties, examine delinquent loans, and make recommendations for extensions, and due date changes, monitoring and responding to digital banking inquiries related to auto loan, refinance, and repossession recommendations.
If you have collection and customer service experience, you should apply right away!
Highlights:

• Make daily phone calls to past due auto loans to resolve delinquency and assist members by identifying the reasons for delay in paying the auto loan payments and offering solutions to help them
• Analyze delinquent auto loans and make recommendations for Extension/Due Date Changes, Refinancing, and Repossessions to the Collection Manager/team lead
• Skip tracing past due accounts to locate members and/or gain current contact information
• Identify fraudulent activity, resolve credit disputes and errors, and monitor
• Respond to digital banking auto-related inquiries and escalate special handling matters to the lead and manager

Experience:
Required

• 2 years' collection and customer service experience working in a credit union, bank, or other consumer finance company
• Knowledge of regulatory laws, practices, and procedures governing collection practices in Texas
• Thorough understanding and knowledge of the Fair Debt Collection Act
• Bilingual (English and Spanish speaking)

Education:
Required

• High School Diploma or equivalent

Skills & Knowledge:
Required

• Intermediate PC skills with knowledge of Microsoft Office Suite products: Word, Excel, and Outlook
• Advanced communication skills with the ability to talk to hostile members without being confrontational
• Detail-oriented, organized, and reliable
• Ability to multitask and handle multiple accountabilities
• Prioritization of accountabilities and time management skills
• Work independently and with other team members

Schedule: Monday-Friday, 8:00 am-5:00 pm; Rotating late shifts (10 am to 7 pm) 1 Saturday per month = 9 am to 12 pm.
Level of Work: 1C
Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)