1 Help Desk Specialist Job in Ada, MI
Creative Financial Staffing is Hiring a Help Desk Specialist Near Ada, MI
Position: Help Desk Specialist
A leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent Help Desk Specialist to join their growing team. Here are a few reasons why you should apply:
- Opportunity to work Partially Remote!
- Continuous investment in peer-to-peer mentoring, training and certifications for employees.
- Collaborative, team-oriented environment everyone works together to achieve the goals of the organization.
- Great opportunity to expand on current IT knowledge and gain experience with a wide variety of hardware, software and technology.
JOB DESCRIPTION:
In this role, you'll be providing technical end-user support to a variety of client environments assisting with user administration, Office 365 Application support, software & hardware support, remote connectivity, server support & network support. Great opportunity to work with a variety of tools, software & hardware.
Preferred Experience for the Help Desk Specialist:
- Experience within a Help Desk or Technical support role utilizing a ticketing system and monitoring tools.
- Experience with Office 365 Administration Portal, Active Directory administration, and using Ticketing Systems or Remote Monitoring Management (RMM) tools like ConnectWise or similar.
- Familiarity with Firewalls, VLANs and Multi-Factor Authentication (MFA).
- Comfortable providing end-user support via phone, RMM tools, etc.
- Strong communication and interpersonal skills.
Bonus Experience for the Help Desk Specialist:
- Certifications such as CompTIA A , Microsoft Certifications, Cisco Certifications, etc.
- Experience working for a Managed Services Provider (MSP)
- Experience with any of the following: ConnectWise, IT Glue, SolarWinds, WatchGuard, Ruckus, Veeam, Cisco Networking Products, Extreme Network Products, Ubiquiti, VMWare, Dell, Axix, 3OX and Adobe.
- Experience with LAN/WAN, TCP/IP, Routers, Switches, Firewalls, Access Points, VPN, Citrix, VoIP, etc.
Location :
- Grand Rapids, MI area (partial remote)
Job Type:
- Full Time/Direct-Hire
Benefits :
- Medical/Dental/Vision Insurance, Retirement Plan w/ 3% match, PTO, Growth Opportunities, Paid Training, etc.
Job Summary
Full Time
$57k-71k (estimate)
05/02/2024
05/20/2024
compusolveinc.com
Westbury, NY
50 - 100
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The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
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Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
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The help desk team will train users on basic system and computer functions.
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Remote help desk technicians support technology customers via phone, online and occasionally on-site.
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Help desk technicians need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
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Thankfully, old desks can be rehabilitated and refinished with a little effort.
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Develop a culture of helping within the help desk.
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These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
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Use data and technology to help people develop new skills.
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Step 3: View the best colleges and universities for Help Desk Specialist.
