Job Description

The Medical Billing Refunds Specialist is responsible for properly and accurately handling refunds to insurance companies and patients. You will correspond with attorneys, no fault insurances, worker's compensation and the Veterans Administration. You will deal with correspondence, faxes, and pending issues. This position reports to the Manager of the Refunds Department.

This is a permanent, full-time remote position.

Medical Billing, and Cash Posting or Refunds experience is required.

Sarnova is the leading national specialty distributor of health care products in emergency medical services (EMS) and respiratory markets and is the industry leader in revenue cycle management within emergency medical services (EMS). The company operates through several market-leading companies including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, EMP and Cardio Partners, a full Sudden Cardiac Arrest Solution provider, and Digitech, the leader in EMS revenue cycle management.

Organizational Impact:

In this role for Digitech, you are our brand ambassador for our clients ensuring all refunds are properly submitted and recorded.

Essential Duties and Responsibilities:

• Receive refund requests and handle appropriately and in a timely manner
• Post/record refunds accurately and in a timely manner
• Make phone calls to attorneys, no fault, worker's comp and the VA as needed
• Perform other assigned duties as requested by Department Manager

Skills/Experience Required:

• Ability to multi-task
• Collaborative team player; able to work with clients, external parties and internal departments
• Pleasant and professional demeanor
• Able to handle pressure and always maintain composure
• Computer literacy; able to work two monitors
• Strong follow-through
• Must have strong mathematical ability
• Must have the ability to read and understand Explanations of Benefits (EOBs)
• Ability to work on deadlines
• Previous experience dealing handling refunds helpful
• Punctual
• Dependable
• Quick learner
• Accountable for your work
• Comfortable asking questions

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled.

Our mission is to be the best partner for those who save and improve patients' lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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