Guest Services Associate-Level I

The Guest Services Associate handles the day to day operations of the museum's ticket desk while supporting and advancing the museum's membership program. Superior customer service skills are required. Staff are responsible for sales, cash control, cleaning and safety and security.

Key Responsibilities

• Provide superior customer service at all times. Associates will greet all visitors, ensure consistency of information by following museum scripts, and handle all interactions with visitors courteously and politely.
• Must be able to determine the best products to present and sell to the customer. Associates will be asked to achieve monthly sales goals, promote products, programs, and memberships, and understand all memberships and membership specials.
• Demonstrate competency with the point of sale system. Associates will be required to change receipt printer paper, utilize basic troubleshooting skills, and complete customer transactions.
• Adhere to all proper money handling policies and procedures. Associates must maintain cash drawers, and ensure an adequate supply of change remains in their assigned drawer throughout their shift.
• Ensure the ticket desk is stocked, tidy, and ready for the day's activities. Associates are required to complete opening/closing checklists, shut down computer systems at end of day, and run appropriate reports.
• Communicate with parents and teachers to ensure reservations are accurate. Provide reports and information to the Reservations department regarding school groups.
• Ensure the lobby and ticket desk are clean and presentable at all times. Restock brochures, sweep lobby daily, tidy up ticket counters and health screening table, and keep membership stand stocked.
• Ensure all guests are checked in properly by monitoring guest entrance and exit. Report any door alarms or any unauthorized weapons in the building to management, respond to fire alarms, communicate with the security system and maintenance department, usher guests to the closest exit in event of emergency, respond to weather announcements, and monitor the door during lost child codes. Use safety measures when using equipment and ensure safe and secure storage of inventory.
• Other tasks as assigned.

Key Qualifications

• High School Diploma or equivalent
• Superior customer service skills
• Strong communication skills
• Must be sales driven
• Team oriented with demonstrated ability to effectively communicate and work with a variety of personalities
• Ability to work in high pressure environment
• Ability to multi-task
• Must be able to work a consistent part time schedule
• High School diploma
• Customer service and/or sales experience preferred

Full Time, Hourly; must be able to work a flexible schedule including day, evening, weekend, and holiday shifts

The Creative Discovery Museum is an Equal Opportunity Employer