**JOB SUMMARY**
Responsible for leadership and ownership of Workforce Management (WFM) Planning for Retail Stores. Direct ownership over WFM Planning processes including; the creation, maintenance, automation, rollups and integrity of common staffing model and cross-functional alignment of initiative planning assumptions across all store locations. This position will be responsible for reporting on functional organizational variances to approved staffing plans and implementing strategies to modify planning as needed.
**MAJOR DUTIES AND RESPONSIBILITIES**
Provides leadership, guidance and strategic direction to the organizations management teams, and has ownership for the following: * Driving consistency, optimizing resources and achieving sales and operational results in order to improve the overall customer experience.
* Defining and implementing governance over staffing models and executing on budget forecasts and processes (i.e. Staffing Model, Forecast Process, Timelines, Locks, etc.).
* Preparing and presenting all Retail store location staffing model forecasts quarterly to senior leadership for review and approval. Communicating staffing and scheduling tools and processes to all levels of the Spectrum Store organization.
* Working cross-functionally to track and plan for major organization-wide initiatives.
Facilitates approval of the monthly/quarterly forecasts with VP of Store Operations
Provides oversight of complex data management to leadership, including reviewing, analyzing and providing solutions that maximize the performance levels and competencies needed to maintain a productive retail workforce.
Collaborates with Operational Senior Leadership to ensure that forecasts and lock timeframes are in alignment with company strategy, necessary business rules and operational conditions.
Initiates and leads project plans and teams to implement improvement initiatives designed to maximize resources across the centers and like functions.
Investigates and identifies opportunities to streamline planning processes and eliminate redundancies across the organization.
Recognizes and recommends retail operational and staffing support improvement strategies.
Implements consistent WFM Planning processes and best practices across Retail Stores.
Benchmark other retailers to ensure the utilization of current technologies and methodologies for forecasting staffing needs.
**REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge**
Ability to read, write, speak and understand English
Ability to communicate orally and in writing in a clear and straightforward manner
interpersonal and leadership skills to influence changes and strategy with other lines of business
Ability to identify when assumptions are not in sync between businesses
Expertise with WFM methodologies, practices, analytics and tools in a retail environment
Expert analytical skills (ex: regression modeling, sample size methodologies, correlation analysis, etc.
Full understanding of and ability to create/manage forecasting, capacity planning, scheduling and real time management processes and tools
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects and tasks
Ability to prioritize and organize effectively
Ability to work with others to resolve problems, handle requests or situations
**Education**
Bachelors degree with a background in accounting, finance or business. MBA preferred.
**Related Work Experience**
Hands on WFM modeling experience, preferably in the cable industry; **10 years**
Experience managing Senior Manager
level employees
**PREFERRED QUALIFICATIONS**
**Skills/Abilities and Knowledge**
Knowledge of cable television products and services
Ability to lead, motivate, influence and collaborate with others
A high-level of quantitative proficiency
Expert knowledge of workforce management in the retail industry
Advanced Excel skills and SQL experience preferred
Experience and ability to create models, customize reports, and depict important information extracted from data in clear, concise and creative ways
Knowledge of performance management concepts and methodology
**WORKING CONDITIONS**
Office environment with occasional travel
**Our Commitment During COVID-19** Your health and safety is important to us, as such were using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.
**Get to Know Us** Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, youre joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states.
**Who You Are Matters Here** Were committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.
Director, Retail Workforce Management
IT Management/Project Management, Leadership, Retail
Stamford, Connecticut
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* IT Management/Project Management, Stamford, Connecticut, United States
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