Anne Arundel Gastroenterology Associates , a Covenant Physician Partner, located in Annapolis, Maryland is looking for a Fulltime Communications Associate to join our talented and growing team.
About the Opportunity
Anne Arundel Gastroenterology Associates (AAGA) is one of the top surgical centers in the country. This role entails working with compassionate, highly skilled providers and their professional support staff to provide efficient, patient-focused care in a private and comfortable setting.
The Bestgate Road office is located near excellent shopping and dining options and just a few miles from the Naval Academy. The office is easily accessible from the 50 and with much to do and see nearby!
Summary
The Communications Associate provides patient telephone and medical record support for both the professional office and the surgery center. Under the supervision of the Communications Team Lead, the employee will adhere to and comply with the Covenant Code of Conduct, Human Resource Policies and Procedures, Operational Policy and Procedure Manual, HIPAA Compliance, Patient Bill of Rights, and the Corporate Compliance Plan.
Essential Duties

• Answers the various phone lines and greets the caller with the name of the practice and the name of the person answering the call.
• Direct the calls to appropriate department.
• Schedule appointments and take messages according to company protocol.
• Provide patients with prep instructions and directions to the office.
• Answer messages from the patient portal.
• Assist with appointment reminders.
• Assist with Recalls.
• Responds/Forwards email messages as per protocol.

About the Candidate
Minimum Requirements

• High School Diploma or equivalent.
• At least one year experience as a Telephone Receptionist.
• Knowledge of the various insurance's helpful.
• Prior knowledge of Microsoft Office, primarily Word and Excel.
• Experience with Allscripts or similar patient management software preferred.

What We Offer

• Generous paid time off in addition to national holidays, two floating holidays, and a birthday holiday
• Medical, Dental, and Vision insurance after 30 days of employment
• Voluntary employee and dependent life plans
• Short and Long-term disability
• Health Savings Account and Flexible Spending Account eligibility
• Critical Illness, Accident, and Hospital Indemnity insurance
• $250 of professional development funds provided every year
• Tuition Reimbursement up to $5,250 annually
• Free counseling sessions through our Employee Assistance Program
• Invest in your future with a company match on your 401k
• Associate discounts at major retailers such as Amazon Prime, Costco, and Sam's Club
• Travel discounts with Hertz and Liberty Mutual
• Verizon Wireless discounts
• Free legal assistance through RocketLawyer
• Pet Insurance
• RN.com subscription reimbursement
• Access to our free mental wellness program - Sibly

Covenant Physician Partners is proud to be an Equal Opportunity Employer. Covenant does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.