DEFINITION

• Data entry
• Auditing
• Scanning/indexing records
• Processing correspondence and record requests
• Answering telephones
• Scheduling clients
• General support

EXAMPLES OF DUTIES

• Acts as a receptionist and receives patients and visitors; screens phone calls; takes messages or makes appropriate referrals; provides factual information regarding the County or specific health unit activities and service which may require the interpretation of rules, policies and/or procedures.
• Orders, receives and organizes patient charts for daily appointment schedule preparation and varied recordkeeping activities; may pull and file charts located within assigned area; reviews charts for necessary documentation and diagnostic test authorizations from health care staff; closes patient charts as authorized.
• Provides for intake and registration of patients; interviews patients to obtain medical information and appropriate documentation required to open patient charts.
• Reviews financial and insurance status of patient; explains treatment costs and methods of payment; performs periodic re-evaluations, redeterminations and adjustments as necessary; collects fees, issues receipts and balances daily monies received.
• Schedules patient appointments and prepares daily appointment schedule; schedules medical tests and procedures.
• Informs professional staff of lab, X-ray and other diagnostic test results in accordance with established policies and procedures.
• Prepares a variety of periodic and special reports related to patient care, testing and results, which may require the use of arithmetic calculations and the consolidation of information from various sources.
• Transcribes patient information histories, physical examination notes and related patient medical information containing specialized medical terminology; types various correspondence and documentation pertaining to patient diagnosis and treatment from drafts, dictated tapes, notes or brief instructions using a typewriter or word processor.
• Establishes and maintains office and patient files; researches and compiles information from such files.
• Performs such office support activities as opening and distributing mail, processing outgoing mail, and ordering and maintaining an inventory of office supplies.
• May perform routine billing, preparation of medical procedure or test orders, scheduling of medical procedures, and a variety of patient processing, documentation and recordkeeping duties, depending upon assignment.

QUALIFICATIONS

NOTE: The level and scope of the knowledge and skills listed below are related to job duties as defined under Distinguishing Characteristics.
Knowledge of:

• Policies and procedures related to the clinic or public health to which assigned.
• Medical terminology as related to office support work.
• Business letter writing and the standard format for typed materials.
• Basic business data processing principles and the use of
• word processing or personal computing equipment.
• Office practices and procedures, including filing and the operation of standard office equipment.
• Correct English usage, including spelling, grammar and punctuation.
• Business arithmetic.
• Basic record keeping principles and practices.

• Performing detailed medical office support work accurately.
• Prioritizing work and coordinating several activities.
• Composing routine correspondence from brief instructions.
• Using initiative and sound independent judgment within established guidelines.
• Operating standard office equipment, including a word processor and computer terminal.
• Organizing and maintaining accurate patient and general files and records.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Understanding and carrying out oral and written directions.

WORKING CONDITIONS & ADDITIONAL INFORMATION

EMPLOYEE PERKS

For more information about County benefits, visit our benefits webpage: https://humboldtgov.org/2492/Employee-Benefits.

For more details about employee perks, see our Employee Perks flyer: https://humboldtgov.org/DocumentCenter/View/115226/Employee-Perks-Flyer-.

FREQUENTLY ASKED QUESTIONS

How long does it take to fill out the application?

Can I change my application after submitting it?

• You may only submit one application per day.
• You may submit an edited application after waiting at least one day from your initial submission.
• Only the most recent application submitted will be considered. All other applications will be archived.

How long until I hear back from you?

How can I check for updates on my application?

Will I be informed if I am not selected for an interview?

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Research indicates that individuals in protected classes can be less likely to submit a job application. The County of Humboldt is dedicated to building a diverse, inclusive, and authentic workplace where our employees are free to bring their full selves to work each day in an environment that allows them to reach their full potential. The County Board of Supervisors has made organizational commitments to Diversity, Equity, and Inclusion (DEI) and the County is working to ensure that these commitments are reflected in all we do. The County recognizes that certain populations (BIPOC, Disabled Persons, Veterans, LGBTQIA community members, etc.) face systemic and structural challenges which may inhibit their ability to satisfy every requirement of the position. In recognition of these structural and systemic factors, the Human Resources Department understands that experience can be gained in many ways – oftentimes, outside of formal institutions – and strives to take a holistic approach to in assessing an applicant’s qualifications for a position.

If you’re excited about this role but your past work experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply.

HOW TO APPLY

A complete, original application must be filed for each position you are interested in applying for. Applications must be submitted online through the County’s automated application system at https://www.governmentjobs.com/careers/humboldtcountyca no later than the final filing date listed on the job flyer. All applications are screened by both Human Resources staff and may be screened by additional subject matter experts. The most qualified candidates may then be invited for further testing.

It is important that your application shows all the relevant experience and education you possess. Human Resources staff does not consider or review resumes or attachments.

Please read the job requirements section of the announcement. Be sure you meet these requirements since they will be carefully evaluated during the selection process. Your performance in any employment examinations will be compared with the performance of others who take the tests. All candidates who pass will be ranked according to their scores. The examination results will be emailed to you as quickly as possible.

CalPERS RETIREMENT PROGRAM

Employees fall into one of the following tiers based on the date you first start working for the County or any other employer that uses CalPERS for retirement.

• Tier I - Prior to 7/5/2012: 2.7% @ 55
• Tier II - Post 7/6/2012: 2% @ 55
• Tier III - Post 1/1/2013: 2% @ 62

If this is your first job with a CalPERS employer, you’d be in Tier III.

• 2% means that for every year you work for the County, you will receive 2% of your maximum annual pay rate for every year that you work for us (or other CalPERS employers) if you work the required minimum number of years (that’s called vesting) and retire after the age following the @.
• If you work 20 years and retire at 62 years of age, you will receive 20 x 2% or 40% of your maximum annual pay rate every year in retirement payments.

SELECTION PROCEDURE

The County runs its hiring on a set of rules to ensure that it is fair. Hiring and promotion are based on performance and having the best qualifications for the job. “Examination” doesn’t always mean taking a test, sometimes it just means how we compare your application to others who have applied, and an “oral examination” means a scored and structured interview.

POLICY OF NONDISCRIMINATION

The County of Humboldt does not discriminate based on mental or physical disability in the admission or access to, treatment or employment in, its programs or activities. The Human Resources Department is located in the Humboldt County Courthouse, which has an accessible entrance on 4th Street. Accessible parking is available adjacent to the 4th Street entrance and on the 4th Street side of the K Street lot. Special testing arrangements may be made to accommodate disabilities or religious convictions. Contact the Human Resources Department at (707) 476-2349 well in advance of the examination to request an accommodation.

The County is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religion or religious creed, color, age, sex, sexual orientation, national origin, ancestry, marital status, medical condition, mental or physical disability, military service, or any other classification protected by federal, state, or local laws or ordinances.

MEDICAL EXAMINATION

A pre-employment medical examination provided by the County may be required upon offer of employment.

OTHER EXAMINATIONS

Some positions also require psychological evaluation and/or extensive background investigation.

LICENSES

Some classifications require possession of valid professional and/or technical licenses. Some classifications may require the possession of a valid California driver’s license.

PROBATIONARY PERIOD

Persons appointed to regular County positions serve a probationary period. This is normally six (6) months but could be up to one (1) year. All designated safety employees serve a one-year probationary period.

EMPLOYMENT ELIGIBILITY

It is the County’s intention to hire only those workers who are authorized to work in the United States, pursuant to the Immigration Act of 1990. If you are offered employment, you will be required to verify your eligibility to work in the United States. For law enforcement positions you will be required to verify your U.S. citizenship or legalized status.

DISASTER SERVICE WORKERS

All County of Humboldt employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESS OR IMPLIED CONTRACT. THE COUNTY OF HUMBOLDT RESERVES THE RIGHT TO MAKE NECESSARY MODIFICATIONS TO THE EXAMINATION PLAN IN ACCORDANCE WITH THE HUMBOLDT COUNTY MERIT SYSTEM RULES.