Job Title: Intake Specialist (Personal Injury experience required)

Location: Beverly Hills, CA

Salary: up to $62K

Our client is a personal injury law firm looking for an Intake professional. This position is crucial as it is the first contact clients have with the firm. This position must have someone who can ensure that operational excellence is shown in the first interaction with a client. The right candidate will possess a strong Intake customer service background and the ability to analyze potential client calls to determine if we can be of any assistance. The candidate will handle a large volume of incoming client calls and be responsible for a large volume of follow-ups.

Benefits:

• Dental Insurance
• Health insurance
• Vision Insurance
• Paid time off

Responsibilities:

• Screen emails and voicemails for potential clients
• Carry out the initial client interview with empathy and compassion
• Persistently monitor all potential new client inquiries (email, internet, phone, and referrals)
• Immediately contact every potential client and establish a relationship with the client
• ·Follow up with pending inquiries daily
• Update logs to always reflect the status of all potential new clients
• Collaborate with the Supervisor to complete the initial consultation process
• Assist attorneys with administrative tasks related to opening new cases and maintaining databases
• Follow instructions of management and perform accordingly
• Write emails, take notes, research cases, fax, copy, and create spreadsheets to track referrals, clients, and other pertinent information.
• Performs other related duties as assigned.

Skills:

• At least 2 years of Client Services Coordinator experience
• Strong background in performance-based metrics
• Resourceful and motivated to solve issues as they arise
• Extremely good customer service attitude