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Job Title: Quality Assurance Manager
Department: Compliance & Quality Assurance
Reports To: Director of Compliance & Quality Assurance
Hours: Full Time, 40 hours (M-F; Occasional evening and weekend work required)
FLSA Status: Exempt,
Employment Type: Contract to Hire
Field-Based: No, but regular travel between the Torrance and Glendale offices will be required.
About Us: Counseling4Kids (C4K) has been serving children and families for over 20 years. We were founded with the goal of providing mental health services to children in Los Angeles County’s foster care system. We responded to the immense need for mental health services to help these children heal from the abuse and neglect they had suffered. Initially, the C4K treatment program had eight therapists providing services for 25 clients. Our range of services include: individual therapy, family therapy, psychological evaluation, medication support, case management and referral to community resources. C4K is currently in a transformation state as we are looking to build a large team of highly skilled, licensed therapists providing assessments and weekly therapy to children and youth. Our goal is to create an agency that provides quality services to the community. You can be a part of this vision by joining our team.
Why Work for Counseling4Kids? Our success depends on attracting and retaining a diverse range of people who are committed to excellence, making a positive impact in the lives of children and families, and the overall promotion of healing. C4K strives to foster a community of respect, teamwork, growth and fun. In addition, we are able to offer our talented staff several benefits including but not limited to: Fully paid employee medical, dental and vision; Supplemental Insurance; Retirement plan matching up to 5%; and generous paid time off. If that weren’t enough we also offer several perks such as; time off to volunteer; access to discounted fun; lunch and learn sessions; fun team-building exercises; community networking opportunities; mileage and expense reimbursements; and CEUs, compliance and professional development access via Relias training portal and other community resources.
About the Role: This is for a contracted employee role, with an expected duration of six (months). At the end of the contracted period of employment, job performance, attendance, attitude and overall interest in the job will be assessed in a performance evaluation to determine if an offer of full-time at will employment will be made, if the contract period will be extended, or if the contract will be ended without further offer of employment.
Job Summary:
The Quality Assurance Manager is responsible to the Director Compliance & Quality Assurance for general program support duties in line with the stated policies and procedures of C4K. The Quality Assurance Manager will support the Director in managing all related activities, including oversight of claims and billing and implementation of related policy and procedure changes. In addition, they will work with the Director to in the planning, development, implementation and coordination of agency-wide policies and programs that will contribute to its overall success and will work on special assignments upon the request of the Clinical Program Director or Chief Executive Officer. They use independent judgment and discretion to perform complex program reviews and analysis that support contract compliance and program performance, adhere to chart and program documentation requirements, program reporting and preparation for agency audits. This includes managing all documentation, quality improvement, outcome measurement and statistical analysis for departments. They shall perform the duties below.
ESSENTIAL FUNCTIONS:
Quality Assurance/Quality Improvement
Audit
Compliance:
Supervisor Responsibility
This position has direct supervision over the Quality Assurance Specialist(s), Billing Specialist, and other support staff to the department, as assigned or per agency need.
MINIMUM QUALIFICATIONS:
PREFERRED QUALIFICAITONS:
EEO Statement:
Counseling4Kids provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Counseling4Kids complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Counseling4Kids expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Counseling4Kids’ employees to perform their job duties may result in discipline up to and including discharge.
Contractor
Retail
$122k-152k (estimate)
02/18/2024
06/12/2024
counseling4kids.org
Burbank, WA
50 - 100
Retail
The job skills required for Quality Assurance Manager include Quality Assurance, Analysis, Planning, Quality Improvement, Communication Skills, Professional Development, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality Assurance Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality Assurance Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Quality Assurance Manager positions, which can be used as a reference in future career path planning. As a Quality Assurance Manager, it can be promoted into senior positions as a Quality Assurance Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Assurance Manager. You can explore the career advancement for a Quality Assurance Manager below and select your interested title to get hiring information.