JOB PURPOSE

The Clinical Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of the Site Manager and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Clinical Concierge is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgement; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

QUALIFICATIONS

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum: Successful completion of a Radiology Technologist program.

Preferred:

CERTIFICATIONS, LICENSES, REGISTRATIONS

Minimum: Valid California Radiologic Technologist certification. American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers

Preferred:

TECHNICAL REQUIREMENTS

Minimum: Knowledge of urgent care medical specialty. Knowledge of medical terminology. Knowledge of electronic medical record, preferably Epic. Basic computer/email skills.

Preferred:

YEARS OF RELATED WORK EXPERIENCE

Minimum:

Preferred: 1 year of Radiology Technologist experience in a clinic or other healthcare setting. Experience using an electronic health record.