6 Patient Services Representative (Behavioral Health) Jobs in Newburgh, NY
Cornerstone Family Healthcare is Hiring a Patient Services Representative (Behavioral Health) Near Newburgh, NY
Full-time
Description
Cornerstone Family Healthcare is actively recruiting for a Patient Services Representative to join our growing team.
RATE OF PAY/SALARY: $17.00 per hour
WORK LOCATION(S): Newburgh, NY
STATUS: Full Time
CORNERSTONE BENEFITS:
Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays
CORNERSTONE'S MISSION:
Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation
Description of Duties:
- Demonstrates excellent customer service skills at all times:
- Greets all patients promptly upon entering the patient waiting area, responds promptly and appropriately to their request.
- Uses appropriate phone etiquette, treating all callers with courtesy and respect. Is attentive to all callers placed on hold and diligently monitors time spent on hold. o Monitors the patient waiting area and ensures that it is kept clean and orderly.
- Schedules appointments, changes appointments and cancels appointments as needed. Verifies scheduled appointments when a patient presents as an appointment/walk in to ensure that they still want/need other scheduled appointments.
- Ensures that required documentation is collected for each patient; photo identification, insurance information, birth certificate (pediatrics), etc.
- Scans registration documents, patient identification, insurance card and other required documentation to the practice management system. o Verifies insurance eligibility and PCP for each patient at every visit and accurately enters into the practice management system. Is knowledgeable about different types of insurance and their general i.e., PPO/HMO and PCP/referral rules).
- Collects copayments and visit payments at the time of registration.
- Completes all DNKA follow up with the patient and documents appropriately in EMR.
- Confirms appointments for the following day's appointments. o Administers the requisite amount of Patient Satisfaction Surveys
- Remains knowledgeable about the Sliding Fee Scale (SFS):
- Is knowledgeable about the SFS policies and required documentation.
- Offers sliding fee scale to patients with no insurance.
- Follows CORNERSTONE policies and procedures to qualify patients for the SFS as necessary.
- Provides cross coverage in another department/site as needed.
- Maintains confidentiality of all aspects of the center including, but not limited to, patient confidentiality, financials, and employee relations.
- Attends and participates in monthly department, All Staff and other required meetings.
- Perform other related duties as assigned.
Requirements
- High School Diploma or Equivalency
- At least one year clerical experience
- Knowledge of data entry
- Pleasant telephone manner and ability to work under pressure
- Bilingual
Salary Description
$17 per hour
Job Summary
Full Time
$39k-49k (estimate)
04/19/2024
05/07/2024
cornerstonefamilyhealthcare.org
MIDDLETOWN, NY
200 - 500
1967
ASLAM JANGDA
$10M - $50M
Social & Legal Services
Related Companies
About Cornerstone Family Healthcare
The purpose of Cornerstone Family Healthcare, a non-profit organization, is to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, respect, and dignity, and in a cost effective manner that maximizes revenues; to be responsive to the needs of the communities that we serve but with continued emphasis on the under-served and those without access to care regardless of race, economic status, age, sex, sexual orientation, or disability. Cornerstone is an accredited Patient Centered Medical Home Level III in addition to being accredited by t...he Joint Commission, earning their Gold Seal of approval. Our staff of nearly 400 employees includes over 40 Board Certified/Board Eligible Physicians, Dentists, physicians assistants, nurse practitioners, a large nursing staff, and social work and counseling staff. To better meet the needs of the communities we serve, a large number of our employees are bilingual. From our humble beginnings, our Health Center now provides more than 25,000 adults and children in our region with comprehensive health care. Last year, we provided primary and preventative health care services totaling approximately 201,000 patient visits.
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The following is the career advancement route for Patient Services Representative (Behavioral Health) positions, which can be used as a reference in future career path planning. As a Patient Services Representative (Behavioral Health), it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Representative (Behavioral Health). You can explore the career advancement for a Patient Services Representative (Behavioral Health) below and select your interested title to get hiring information.
If you are interested in becoming a Patient Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Services Representative job description and responsibilities
The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditat
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Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.
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This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Services Representative jobs
Representatives must use quality customer service techniques to ensure patient needs are met.
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Some patient services representative roles require additional training.
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Both Patient Service Representatives and Patient Care Specialists, some of the skills necessary to complete the responsibilities of each role are similar.
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Furthermore, many of the tasks that are required of a patient service representative will be dependent upon strong computer skills.
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Must exercise empathy and respect to provide excellent customer service for patients.
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Step 3: View the best colleges and universities for Patient Services Representative.
