Description: The Manager Patient Financial Services (PFS) is responsible for providing direct oversight of PFS process to include, Billing, Collections, Cash posting, and Denial Management. Manages the daily activities related to the planning, implementing and maintaining all functions pertinent to the Patient Financial Service areas. Responsible for continued improvement in staff through education, training and positive enforcement of appropriate working practices. Must be able to meet performance goals to include, cash, A/R days, production by area, and denial reduction. This role is responsible for monitoring changes in the healthcare industry impacting the billing and collection efforts of the Health System.

Typical Duties:

1. Provides direct oversight to Team Leads, Billers, Collectors, Reconciliation Analyst, and Liability Claims Analyst.
2. Ensures that the electronic billing software is updated and maintained. Ensures all electronic/manual billing and collection activity is done timely.
3. Manages charge posting, billing, and collection operations to ensure consistent application, interpretation, and implementation of policies and procedures.
4. Participates in Leadership Development Activities; implements strategies and processes to improve employee morale and performance.
5. Remains abreast of the latest third party billing requirements, Medicare/Medicaid regulations, and electronic filing of claims.
6. Ability to provide resolution for complex account escalations.
7. Provides ongoing training with PFS team to ensure the highest quality of work.
8. Collaborates with key departments to reduce denials and increase cash collections.
9. Collaborates with key departments to ensure there are no delays in the billing process.
10. Manages all hospital billing work queues to ensure they are being worked in a timely, organized, and efficient manner.
11. Monitors denials and variances to determine payer trends and works with provider reps to resolve mass payer issues and escalates for assistance as needed.
12. Manages staff, provides coaching, mentoring, and feedback. Maintains all timekeeping and payroll records and also identifies dependability issues.
13. Monitors the team workflows and makes recommendations for process improvement.
14. Provides ongoing feedback to the team regarding productivity and quality.
15. Performs other job duties as assigned.