$32 - $34.50 / hour

Reporting to the Assistant Controller, the Credit and Collections Supervisor is responsible for the overall management of the credit department, which includes improving operations and Accounts Receivable (A/R). This position supervises 2-3 credit agents who are responsible for conducting credit investigations and collecting on delinquent accounts.

This position will also have the responsibility for developing and implementing strategies to improve employee engagement to foster a positive work environment. This position is also responsible for reporting and escalating any related issues about the job to the Assistant Controller.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Collections:

• Assist in day to day collection operations to include auditing of collection accounts in compliance with policy and procedures and making at least 25 customer collection communications per day (phone or email) including a minimum of 7 phone calls.
• Review collection reports to ascertain status of collection and balance outstanding and to evaluate effectiveness of current collection policy and procedures.
• Audit delinquent accounts considered to be uncollectible; ensure maximum efforts have been taken and make recommendations to assign Do Not Service status.
• Recommend credit limits on assigned customer accounts.
• Review and make recommendations for write-offs of accounts as uncollectable.
• Ensure that established procedures are followed.
• Analyze assigned customer accounts and explain balances to customers and company management as considered necessary.
• Ensure that all deposits and prepayments are collected as necessary for assigned accounts.
• Make recommendations for when past due accounts should go to an outside collections company.
• Lead aging meetings as assigned and ensure that all action items are followed up.
• Supervise and motivate collections staff (2-3 collectors) to achieve company goals. Ensure that the collections department is responding timely and appropriately to calls and emails according to state goals and expectations.
• Monitor the percentages of aged accounts.
• Develop and maintain procedure manuals, and insure that procedures are followed.

Supervisory:

• Lead 2-3 direct reports and assist with performance management of team and recommends necessary discipline and termination of employees in accordance with company policy.
• Manage timekeeping system approvals to ensure payroll and timesheets are accurate and manage exceptions.
• Ensure all direct reports take their meal and rest period breaks according to company policy.
• Assists with ensuring all timesheets and other documentation are completed accurately, signed by employees and submitted by the time requirement.
• Assists with monitoring the team for compliance on company and customer policies and procedures.
• Must possess the ability to teach basic training, using PowerPoint when required by Manager.
• Ensure established policies and procedures are adhered to in accordance to company procedures and guidelines.

Customer Relations:

• As assigned, visit customer sites to review outstanding balances.
• Attend and participate in meetings.
• Maintain excellent customer service with the customers, transportation and operations teams to establish solid relationships.
• Act as point contact person for all collection escalation issues and resolve them in a timely manner.
• Must be courteous, helpful, and professional to all existing and potential customers, by interacting with customers in person and via telephone, fax and email to ensure complete customer satisfaction in all matters related to the operation.

Training:

1. Participate and lead Six Sigma projects, as required to improve processes and efficiencies.
2. Identify the training needs of team and may provide or recommend training.
3. Promote Corovan’s Mission and Vision Statements.
4. Continuously promotes compliance with company policies and procedures.

Employee Engagement:

1. Ensure interactions with staff, other departments and customers are professional at all times to promote company’s values and expectations.
2. Assist with aligning the culture of the department with the overall company strategy and structure.

Safety:

1. Ensure the highest standards of safety, productivity and customer service are exceeding daily.

Other Duties:

1. Other duties to meet business needs and requirements as assigned.
2. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

COMPETENCIES:

1. ORGANIZATION SKILLS - Organization skills, attention to details, and the ability to prioritize in a changing environment.
2. LANGUAGE SKILLS - Ability to read and interpret documents written in English such as procedures, work instructions, and timesheets. Ability to effectively communicate with customers and coworkers.
3. MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
4. REASONING ABILITY - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
5. LEADERSHIP - Strong interpersonal, training and leadership skills. Ability to motivate team to accomplish objectives.
6. TEAMWORK – Dedicated team player. Strong collaboration skills, ability to work effectively in a team environment as a positive team player and provide superior customer support.
7. COMMUNICATION SKILLS – Ability to effectively communicate with potentially stressful and/or emotional situations.
8. OTHER SKILLS:
   1. Advanced knowledge of Fair Debt Collection.
   2. Excellent customer service skills and interpersonal skills.
   3. The successful candidate must have excellent data entry skills.
   4. Proficiency in other Microsoft Office applications, including MS Excel.
   5. Knowledge of Generally Accepted Accounting Principles and internal controls.
   6. Excellent analytical ability.
   7. Must be detail oriented.
   8. Familiarity with six-sigma or other quality improvement processes.
   9. Ability to handle and safeguard sensitive and confidential information.

EDUCATION and/or EXPERIENCE:

Required:

• BA/BS degree in Accounting or Finance is required; or a combination of education and equivalent experience may be substituted for Bachelor’s degree.
• Minimum 2-5 years’ experience in an accounting environment.
• Three years’ experience in a recent credit/collection’s supervisory role.
• Proficient knowledge of Microsoft Office suite, including MS Excel.
• Valid California driver’s license and driving record that meets the company’s insurance carrier requirements.

Preferred:

• Familiarity with Great Plains software.
• Experience with process improvement teams.
• Service industry business to business experience highly desirable.

PRIMARY LOCATION:

In office- Poway, CA.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals are required to be able to sit or stand for long periods as needed throughout the day.

1. Walking: May require walking primarily on a level surface, but may include walking on uneven or inclined surfaces for lengthy periods throughout the day, often up and down stairs.
2. Handling: Seizes, helps or works with hands.
3. Lifting: Proper lifting techniques required. May include lifting up to 25 lbs.
4. Reaching: Extends hands and arms in any direction, reaching above shoulder heights, below the waist or lifting as required.
5. Standing: Remains in standing position if required to perform various functions of the job.
6. Stooping: Bends body downward and forward by bending at knees or waist, including but not limited to, twisting, kneeling throughout the day.
7. Vision: Reads paperwork and records on the computer.
8. Talking: Communications by phone and in person.
9. Sitting: Sits at desk.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This list is not all inclusive.

1. Temp/Weather: Works in either 1) Office environment - for the most part ambient room temperatures, lighting and traditional office equipment, and 2) Warehouse – may be exposed to cold temperature, and 3) Outside - may be exposed to wet and/or humid conditions, outside weather conditions and extreme cold.
2. Noise: Works in office, warehouse or outside environment, with constant or intermittent noise.

POSITION TYPE/EXPECTED HOURS OF WORK:

1. This is a full-time, regular
2. Employees may be required to work late evenings or weekends depending on the business needs.
3. Work needs to be conducted in the office location of 12302 Kerran Street, Poway, CA 92064.

TRAVEL:

Up to 20% travel to various worksite is required, as the employee in this role will travel to different sites as business needs, including potentially traveling to customer sites and other Corovan sites throughout California. A valid driver’s license is required for this position, and reliable transportation.

AAP/EEO STATEMENT:

The Company provides equal employment opportunities to all employees and applicants for employment activities and prohibits discrimination and harassment of any type, based on their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, Civil Air Patrol status, military and veteran status and any other consideration protected by federal, state or local law (collectively referred to as "protected characteristics").

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REASONABLE ACCOMMODATIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.