About Us
With energy and purpose, Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is advancing health care in western Massachusetts. With a broad network of providers and facilities serving the Pioneer Valley, our services span a spectrum of medical and surgical needs, diagnostic care, rehabilitation, social work, behavioral health, and other critical needs of the community.
The Cooley Dickinson culture is built on living the values of our organization. Every employee is valued, no matter what professional function. Come work where you can make a difference every day, with opportunities for growth and development, in a great place to call home!
Our Team
Cooley Dickinson Medical Group Orthopedics & Sports Medicine is where experienced, highly trained professionals advance the health of patients through specialized, expert treatment and prevention of musculoskeletal (bones, ligaments, muscles, tendons) problems. The practice's holistic approach to orthopedics involves coordination of personalized services within the practice and with other providers, to ensure a comprehensive range of care to people of all ages. We have combined expertise in all major orthopedic specialties, including sports medicine, orthopedic trauma, hand & upper extremities, joint replacement and spine care.
We are located at 4 West Street West Hatfield, MA 01088.
Role Overview
We are seeking a full-time, 40-hour Patient Services Representative (PSR) to support the practice onsite, Monday through Friday. We are open from 8:00 AM to 5:00 PM, so schedules are staggered accordingly. The PSR serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!
We currently have a team of 8 Patient Service Representatives and are looking for the last person to complete are collaborative PSR team. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught so we are happy to teach and train!
Qualifications
Qualifications
Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Services Representative role is the opportunity for you.

• High school diploma or equivalent required
• Familiarity with insurance payers preferred
• Minimum of six (6) months reception or customer service experience required, preferably in a health care setting
• Demonstrated knowledge of medical terminology preferred
• Bilingual Spanish/English preferred

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.