Position. Technical Customer Care Manager. Location. Sullivan, IL. Reports To. Technical Operations Manager. Employment Type. Full-time. Job Summary. The Technical Customer Care Manager leads and develops the Technical Service Specialist team, ensuring delivery of exceptional technical support and customer service. This role is responsible for team performance, process optimization, and maintaining high standards of technical support delivery. Ke...
Job Summary. The Technical Service Specialist provides expert technical support and troubleshooting assistance to customers, resolving complex product issues and ensuring optimal customer satisfaction. This role serves as the primary technical liaison between customers and internal teams, delivering solutions for product and service related inquiries and technical challenges. Key Responsibilities. Respond to technical inquiries via phone, email, ...
Description: We are seeking a dedicated Customer Service Representative to assist with inquiries related to sales and billing. This role will involve answering incoming calls and making outbound calls to schedule appointments with customers. If you’re passionate about providing excellent service and support, we’d love to hear from you. Position: (includes but are not limited to). Answer customer phone calls and process payments. Multitask and doc...
