We are searching for a professional and experienced Director of Client Services with great interpersonal and communication skills to help our business prioritize existing customers and ensuring operational excellence for new clients we on board.

The Client Services Director will be tasked to hold all functional departments accountable to attaining and exceeding goals while driving positive impacts to the bottom line. 

This role will also be tasked to support our customer base, keeping accurate correspondence records, meeting regularly with senior leadership, updating client details, developing strategies to drive cost efficiencies, training, and coaching delivery for junior client services account managers, and providing strategies and recommendations for our clients to drive cost efficiencies. Your dedication to the needs of our clients will encourage client loyalty and enhance our organization’s growth through positive client-to-business engagement. 

To ensure success in this role, the ideal candidate should demonstrate excellent active listening and communication skills, good personal presentation, politeness, and tact, and be able to function in a high-pressure environment. The noteworthy Client Services Director should provide timely solutions to clients’ problems, build sustainable and continuous relationships with clients, show initiative and drive when dealing with client requests, and assist in developing marketing material and sales strategies. 

Client Services Director Responsibilities:

• Develop effective communication platforms for clients and staff. 
• Inspire repeat-business from clients. 
• Conduct customer service workshops and presentations. 
• Monitor and measure client satisfaction. 

• Liaise with different departments about client queries. 
• Offer advice to clients on services and products. 
• Develop surveys and capture client information. 
• Participate in marketing campaigns. 
• Deal with client requests and troubleshoot problems. 

Client Services Director Requirements:

• Business degree or related qualification. 
• Strong communication skills. 
• Ability to meet deadlines. 
• Computer literacy. 

• Calm, polite, and professional behavior. 
• Reliable and self-motivated. 
• General business knowledge. 
• High service orientation 

Join the CP360 family today! 

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