9 Member Service Representative Intern Jobs in Holland, MI
Consumers Credit Union is Hiring a Member Service Representative Intern Near Holland, MI
Member Service Representative Intern
Consumers Credit Union is looking to hire a Member Service Representative Intern. As an MSR Intern, you will provide superior member service and sales to enhance member relationships and exceed member expectations. You will assist members with basic financial questions and concerns. Open new accounts and handle loans.
What you will do:
- Achieve individual sales goals. Cross-sell credit union products and services. Recognize and act upon referral opportunities to maintain a ratio consistent with goals.
- Provide a positive attitude, outstanding service and follow up to members and co-workers.
- Responds to member communications and inquiries in a timely matter, using such opportunities to provide outstanding service and grow credit union products and services.
- Proficient in diffusing difficult member situations and resolving member concerns.
- Open new accounts for members including IRA accounts. Process IRA transactions; demonstrate Online Banking and Bill Payer to members handle Debit cards and payroll direct deposit and disbursements requests.
- Originate loan applications, make recommendations for approval or denial, and obtains applicable loan documents for successful loan closings. Fully documents loan applications prior to submitting for loan approval (notes, ratios, assets, liabilities, employment, etc.).
- Grows relationship through follow-up, including timely action and documentation in the Customer Relationship Management system.
- Possesses a working knowledge of business services, accounts, and transactions. Able to establish new business account relationships and perform account maintenance.
- Support in the Member Service Center and/or Teller area as needed.
- Ability to use judgment effectively to make high-level decisions including making membership best-fit decisions.
- Professional appearance, good listening and empathy skills.
- Ability to solve problems in a timely manner and diffuse difficult member interactions.
- Goal attainment in previous positions.
- Knowledge of business structures.
- Knowledge of current technology. Able to easily navigate multiple software applications.
At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.
We are committed to Equal Employment Opportunity.
Job Summary
Intern
$35k-44k (estimate)
04/19/2024
05/05/2024
consumerscu.org
COLDWATER, MI
50 - 100
1951
KRIS LEWIS
$50M - $200M
Banking
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About Consumers Credit Union
Headquartered in Kalamazoo, Michigan, Consumers Credit Union has more than $1.4 billion in assets and has averaged 18% annual growth for 30 consecutive years. Locally owned since 1951, we serve over 108K+ individuals and businesses through 23 offices and more than 200 free ATM locations in Grand Rapids, Kalamazoo, Portage, Battle Creek, Coldwater, Holland, Lawton, and South Haven, plus 30,000 free CO-OP Network ATMs nationwide. As a full-service financial institution, were dedicated to providing personal, professional service designed to support all your financial needs through great rates, ve...rsatile products, and technology-based enhancements. Federally insured NCUA. Equal housing lender. NMLS# 414712 *** Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (CFS), a registered broker-dealer (Member FINRA https://www.finra.org /SIPC www.sipc.org ) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Consumers Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members. Investment representatives at Consumers Credit Union are licensed to transact securities business in Michigan. For more information concerning CFS or its representative(s) associated with this site, please review FINRA Broker Check by accessing the following link and typing in the firm / representative information in the search field. http://brokercheck.finra.org/Search/Search.aspx
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