** Clinical Support Specialist**

**Job Category****:** Administrative **Requisition Number****:** CLINI003109 Showing 1 location **Job Details**

**Description**

**Medical Support Specialist and Clinical Assistant**

**Hiring Bonus of $1,000 to external candidates**

We are Seeking a **Clinical Support Support Specialist** for our **Outpatient Mental health Clinic at Family Life Clinic.** This position provides support to the organizations primary care/psychiatric providers while promoting whole-person health and wellbeing.

As a member of an interdisciplinary team, this role will contribute to an environment of person-centered care and safety through client engagement, assessment, communication and timely documentation. This position is a vital point of contact for consumers seeking and receiving services at our outpatient mental health clinics. This includes welcoming visitors, providing non-clinical information, collecting copays, entering health insurance and consumer demographic information into the electronic health record, appointment scheduling as needed, and minor general administrative support for the clinic.

**Hours:** Full-Time .8 FTE 32 hours a week **Monday - Thursday 10:30am - 7:00pm closes clinic every evening.**

**Location: Family Life Clinic-** 1930 Coon Rapids Blvd, NW Coon Rapids, MN 55433

**Hiring Range:** $16.25 - $18.05 hourly

**People Incorporated** is a provider of behavioral and mental health services in Minnesota with 52 years of community impact. We reach over 12,000 individuals annually through more than 60 programs. Join us in our mission to support mental health and wellness in our community through collaboration and integration of care!

**Required Qualifications:**

* Associate of Art

* Minimum of one year of prior administrative support experience

* In lieu of an AA degree in a behavior sciences field, an AA degree in any field plus 2 years

administrative support experience in a healthcare setting may be substituted

**Preferred Qualifications:**

* Bachelor of Arts degree.

* Graduate of a formal training program in medical reception, customer service or equivalent.

* Experience as a receptionist, scheduler, or administrative assistant in a medical or clinic setting

* Prior experience working with individuals who have mental illness.

* Preference will be given to candidates with prior administrative support experience within a not-for profit environment.

**Main Job Duties:**

* Demonstrate excellent customer service skill to customer/ victors in the clinic and on the phone. Greet consumers in a respectful manner and demonstrate professional telephone and email etiquette.

* Responsible for the development and implementation of client mental health services, ensuring documentation standards are met and addressing emergency situations as needed while demonstrating sound decision-making, discretion and problem solving skills at all times

* Review and coordinate services related to the client psychiatric symptoms survey and well-being assessment that support appointment preparation and on-going services.

* Monitor telephone queue and voicemails closely to ensure consumers phone calls are answered in a timely manner.

* Provide administrative support to program(s) in the areas of prescription refill requests, prior authorizations, obtaining external medical records, and general facilitation of program needs.

* Schedule appointments as needed in an accurate and timely manner

* Actively participate in the mental health services providing leadership, sharing of clinical expertise with other team members and advancing the reputation of services provided

* Collaborate with other program Clinical Supervisor, Division Directors, or others to ensure consistency of clinical direction given to staff

* Document interactions with clients into organizations Electronic Health Record (EHR) and if applicable, program-specific documentation/record-keeping system, while providing clear and concise communication with client, staff and other applicable parties

**Benefits:**

* Employer-paid Short & Long-Term Disability Insurance & Life Insurance

* 403(b) Retirement Savings Plan with a 3% employer-match

* Multiple health and dental insurance plans available

* Four weeks of Paid Time Off, Floating Holiday and other recognized company holidays

* Access to People Incorporated's Training Institute, offering free CEUs and a wide array of learning and education opportunities

As an essential healthcare provider, People Incorporated follows all local, state, and federal guidelines regarding COVID-19 precautions.

People Incorporated is committed to improving the wellness of our clients, staff, and the communities that we serve by providing a tobacco-free environment.

People Incorporated is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

People Incorporated values a diverse workplace and strongly encourages women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

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