What are the responsibilities and job description for the Quality Control Specialist position at Conservice?
Pay: $13.50
Location: Location will begin in-office, with the option to move to hybrid-remote after meeting the team's Standard of Excellence.
UTILITY PROCESSING QUALITY CONTROL SPECIALIST
Department: Synergy
Overview
Conservice has developed unique software that requires Manual Utility Processors to pull data from our client’s bills and input the data into a uniform company format. The purpose of our Quality Control Specialists position (or QC Specialists) is to monitor this manually processed information. When errors are found on manually inputted bills, QC Specialists are responsible for finding and resolving the problem by utilizing provider and client requests as well as collaborating with the Utility Processing Team. Your work to maintain smooth quality control allows your team members to focus more on high volumes of bills and ensures accurate data for our clients.
Responsibilities
As a QC Specialist, you will:
- Coordinate utility requests with utility providers through phone, email, fax, and online
- Monitor internal utility processing software
- Input data from bills into company software
- Recognize and research abnormalities within bills
- Collaborate with other team members to resolve bill issues in a timely manner
- Phone usage is not required for this position
Qualifications
- Attention to detail with the purpose of catching any abnormalities our software may have missed
- Good typing and computer skills
- Willingness to learn Conservice software
- Ability to stay focused when the workload can be very repetitive
- Average/Fast typing speed (40-70 words per minute)
- Efficiency in time management
Salary : $14 - $0
