Job Description
Applications must be filed at
https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00040378
About the Comptroller's Office
Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller's Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more!
Culture
Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service.Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance. If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
Click here to see an inside look at the Texas Comptroller's office and click here to see a video from the division!
General description
Join the Texas Comptroller's Office as a CAPPS HR/PY Payroll Analyst for Agency Services! Work involves performing advanced (senior level) computer systems analysis work. Work involves research, analysis, and problem solving on issues relating to system functionality and requirements. Work requires collaboration with other divisions within the Comptroller's Office, other state agencies and institutions of higher education. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.
Minimum Qualifications

• Graduation from an accredited college or university with a bachelor's degree.
• Three years of experience with system processing/support or systems analysis work in any one or combination of the following:
  • Human resources
  • Time and labor
  • Position management
  • Payroll, performance management
  • Learning management
  • Talent acquisition management
  • Identity access management (IAM)
  • Employee/manager self-service systems.

Preferred Qualifications

• Graduation from an accredited college or university with a bachelor's degree in Business, Public Administration, Communications, Computer Science, Computer Information Systems, or Management Information Systems.
• Developing requirements, analyzing, designing, developing, testing and implementing components of the Comptroller's statewide financial systems (Centralized Accounting and Payroll/Personnel System, Human Resource Information System, Standardized Payroll/Personnel Reporting System, Uniform Statewide Payroll/Personnel System, Texas Identification Number System, and Uniform Statewide Accounting System).
• Experience creating training curricula, conducting training classes, and evaluating training classes or programs.
• Experience participating in large projects.

Substitution:

• One additional year of experience with system processing/support or systems analysis work in any one or combination of the following: human resources, time and labor, position management, payroll, performance management, learning management, talent acquisition management, identity access management (IAM) and/or employee/manager self-service systems.May substitute for thirty semester hours of educational with a maximum substitution of 120 semester hours (four years).

Qualifications:
In this role you will:

• Initial/Expedited System Support: Provides system support to Texas state agencies and Institutions of Higher Education to identify, research, analyze, and resolve specific human resource and payroll related issues utilizing the statewide systems, primarily Human Resource Information System (HRIS), and Standardized Payroll/Personnel Reporting System (SPRS).Duties may include, but are not limited to:
• Assist with meeting and fulfilling HRIS compliance.
• Identify issues, plan, and draft and develop requests for modifications and/or enhancements to HRIS and SPRS.
• Analyze moderately complex functional and technical specifications and participate in work sessions.
• Assist with system testing of interfaces between agency internal systems and statewide systems.
• Works with system SMEs to define integrations and data sharing needs.
• Rapidly screens, assigns, and/or works incoming requests, including data changes and information requests.
• Oversees and/or conducts training of staff prior to the implementation of technical and/or computer systems and offers advice and guidance during the implementation process.
• Assists with system upgrades, releases, and disaster recovery activities and serves as ERG Primary Telework participant.
• Provides training assistance and User Acceptance Testing support for designated agency personnel.
• Provides Level 2 IAM/TDIS support for all CAPPS Central towers (HR/Payroll, ELM, and Financials) including password resets, account unlocks, and other delegated administration tasks as necessary and appropriate.
• Communicates complex concepts both verbally and in writing.
• Performs other related tasks and responsibilities as required or assigned in response to business need.
• All production support is expected to account for the system interdependencies with other functionality, modules, legacy systems, reporting needs, and overall data integrity.

• Statewide Reporting Support: Provides support to the Texas state agencies and Institutions of Higher Education for all statewide reporting.Duties include, but are not limited to:
• Maintain and update internal and external communication.
• Set and maintain yearly deadlines.
• Assist with incoming inquiries and escalated issues.
• Provide technical support.
• Customer Service: Provides all customer-facing responsibilities in support of the Texas state agencies and Institutions of Higher Education. Customer Service duties include, but are not limited to:
• Provides Help Desk coverage by responding to inquiries on the Help Line, the shared email account, and the Service Request ticketing system.
• Responds to written inquiries expeditiously and professionally.
• Assesses and properly escalates Service Requests.
• Maintains service requests with current information and an accurate status.
• No service request is closed without a documented and tested resolution; and concurrence from the submitting agency.
• Performs related work as assigned.

Have knowledge of:

• Software development life cycle methodology.
• Software change control processes.
• Structured query language.
• Human resources, payroll, and accounting processing procedures.

Skill in:

• Performing business or system analysis using a defined methodology.
• Identifying and analyzing resources needed and actions to be taken to ensure division needs are met with the quality product.
• Prioritizing, identifying, communication project resources and updates needed to complete multiple projects concurrently within scheduled deadlines.
• Effectively conveying information and encouraging an exchange of ideas.
• Identifying, defining and solving problems.

Ability to:

• Willingly share information and expertise with others.
• Identify and communicate personal training and development needs to supervisor with personal development plan at the beginning of each appraisal cycle; attend, apply, and share training information with section personnel.
• Maintain confidentiality and protect the privacy of state employees, taxpayers, and other members of the public.
• Follow all agency confidentiality, privacy, and information security policies and procedures.
• Appropriately store, secure, and protect sensitive records and other confidential documents and data in accordance with the agency's certified Records Retention Schedule.
• Seek guidance and clarification from relevant agency specialists when potential confidential issues arise.
• Use discretion and appropriate judgement in communicating confidential and sensitive information.
• Work with others to achieve a common goal.
• Adjust to changing workplace demands.
• Meet the needs and expectations of internal and external customers.
• Effectively demonstrate skill and ability to perform the specific job duties and tasks as defined by a job description.
• Be dependable, meet deadlines and produce high-quality work.

Veterans:
To receive veteran's preference a copy of your DD214 (Member 4) is required.
Veterans, Reservist or Guardsmen with an MOS or additional duties that fall within the essential duties of the job position or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position. Please call Human Resources, CPA Veterans Liaison at 512-475-3560/800-531-5441 for more information or assistance.
If selected for the position the following must be provided for proof of veterans' preference:

• Veteran must provide form DD 214
• Surviving Spouse or Orphan must provide DD 1300 or DD 214.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office Military Crosswalk Guide.
The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.
Applications submitted through Work In Texas:
Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.
The Comptroller's Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.