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Vice President, Global Strategy & Operations, Alliances & Channels page is loaded

Vice President, Global Strategy & Operations, Alliances & Channels

Apply remote type Office - Flexible locations California - San Francisco time type Full time posted on Posted 2 Days Ago job requisition id JR249927

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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Alliance & Channels (A&C) team is looking for an exceptional new leader for a critical role in its COO organization that will help shape the future of Alliance & Channels; Vice President, Global Strategy & Operations.

This leader will be a player-manager who is comfortable getting into the details, revels in accountability and brings a practical ‘strategy to life’ approach. Working with and supporting this leader is an exceptional global group of talented and tenured Salesforce executives covering multiple disciplines.

The team collaboratively works with and supports multiple different areas of the company. It is therefore critical that this executive leader has the ability to build robust trusted relationships and act as an adviser and business partner with our global distribution strategy & operations team, global sales CxO stakeholders and other operating unit leaders including business technology, legal, deal desk and sourcing. We are therefore looking for someone who has exceptional experience across technology and SaaS companies including sales, go-to-market planning, alliances and channels.

Responsibilities:

• Day-to-day running of all A&C operations and planning activities including data & analytics team

• Shape and empower a high performing team; attract, develop and retain top talent that delivers

• Work collaboratively across A&C, including Partner Success and functional SMEs to map, define and optimize all end-to-end A&C processes including defining the target end state

• Run annual A&C planning, quota, carving and target setting. Establish team goals and support progress and achievement

• Shape global partner strategy to help define the future of A&C

• Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgement in resolving issues or in making recommendations to executives

• Partner with Sales leaders on complex and strategic projects including providing end-to-end support to our internal and external partners

• Engage, support, and provide guidance from Analysts to xVPs to support the needs of the business

• Work across A&C and regional sales strategy teams with Directors/Managers to maximize team efficiency, productivity, and performance

• Respond to process & policy questions and effectively communicate requirements to impacted parties

• Work with GDSO, regional strategy, Business Technology, Sourcing and Legal on complex structuring and GTM issues

• Challenge legacy policies and procedures that complicate partner leads, E2E reseller, outsourced service provider or referral fee policies, and formulate creative solutions or workaround based on that analysis

• Share best practices with and provide cross-training for peers, team members and outside business units to enhance the quality and efficiency of support and contribute to the knowledge base

• Establish strong relationships with Sales, Success, Professional Services, Renewals, Customer Support Managers, Compensation, Revenue Recognition, Legal, and other internal resources as appropriate

• Review, interpret and use data and analytics to manage team functions, and use insight to make business recommendations

• Own and execute all SOX controls for our global A&C operations processes

• Support and provide feedback to the Executive level to assist in day to day decision making

Experience/Skills Required:

Ideally, this leader will have worked in diverse roles across SaaS software sales or sales operations and will feel comfortable interacting with senior management on a regular basis. This leader must be a team player, passionate about making a difference, have a startup mindset, willing to manage multiple priorities, and able to deal with ambiguity effectively.

• Intellectually curious with a strong EQ to build and maintain relationships across and outside the function, both internally and externally

• Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly

• Maintains a positive attitude in stressful situations while working within a collaborative team environment

• Excellent Salesforce knowledge and experience or ability to quickly build robust trusted relationships across Salesforce

• 10 years experience with license and consumption based SaaS sales organizations and GTM

• Ability to excel in a fast-growing/fast-paced environment delivering accuracy while managing to deadlines where adaptability is imperative

• Strong personal accountability and personal alignment to Salesforce’s values: Trust, Customer Success, Innovation, Equality and Sustainability

• Proven people leader with experience running a broad and complex high performing team that spans multiple disciplines and be comfortable pivoting to deliver on tactical priorities quickly

• Strategic thinking that can be quickly converted into a focused execution plan and manage the plan to demonstrable outcomes. Ability to understand broader business and financial issues and juggle multiple projects and tasks

• Extreme attention to detail

• Comfortable providing and receiving feedback

• Commercial deal and contractual structuring experience strongly preferred

• Complex problem solving skills including managing escalations, finding solutions that balance the needs of the business with the needs of our business partners and end customers, and interacting with all levels of leadership across the business

• Ability to think creatively and bring new ways to solve old problems

• Demonstrated participation in process improvement initiatives and project management experience

• Bachelor's degree or equivalent combination of education and experience

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Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $252,100 to $403,500.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

About Us

We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

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