Role Description:

As the Head of Billing Operations for Securities Services you will lead a global team of approximately 130 staff, located in Plano, TX and the Manila, Philippines and will report directly to the Global Head of Client Account Services within the Digital & Platform Services function. 

The Client Revenue Operations teams are responsible for managing the production of client billing, payment processing and receivables, in addition to setting-up and managing the calculation, invoicing and collection of fee revenue across a range of Securities Services products, which include: Custody, Cash & Liquidity, Collateral Management, Accounting, Transfer Agency, Investment Analytics, Trust, Depositary, Investment Middle Office Services, and Foreign Exchange, which are the products and services related to servicing assets for traditional and alternative funds.

Job Responsibilities:

• Lead global operational deliveries and controls end -to-end to ensure seamless delivery of client billing across Securities Services and Escrow Services businesses
• Develop a world class team through leadership excellence, attract talented staff, coach growing leaders, and implement targeted training programs
• Represent the firm to external clients/stakeholders in relation to service issues, change requests and regulatory programs, and in internal risk control governance meetings
• Oversee various functions and team members responsible for collaborating directly with sales and client services teams, the Pricing and Billing product team, and line-of-business operations teams, to optimize revenue collection for the global Securities Services and Escrow Services businesses, and enhance standardization of billing processes to improve quality, increase productivity, and reduce turnaround time
• Formulate and communicate a focused strategy, target operating model, resource capacity model and location strategy to create a high quality function that operates within budget and headcount constraints 
• Lead change programs to instill continuous improvement in productivity, quality and timeliness of the service 
• Influence at senior levels of the firm to optimize product and technology investment to improve the platform
• Represent the team at risk and control governance forums
• Maintain effective relationships with internal partners including: Client Services, Sales/Relationship Management, Product Management, Financial Controllers, Compliance, Risk Management and Controls

Required Qualifications, Capabilities, and Skills: 

• In depth experience of the Financial Services industry (Securities Services and/or Markets experience desired)
• Experience managing relationships with senior stakeholders and building strong internal relationships across a global franchise
• Demonstrated leadership skills in developing a self-starting, proactive, execution/results led team
• Proven track record of managing large teams in a multi-national environment 
• Strong verbal and written communication skills to enable concise executive messaging, formal escalation, and understanding of the team strategy at all levels of the organization
• Ability to identify issues and work collaboratively to recommend/implement solutions
• Adaptability to a fast-paced, constantly changing environment; react to high pressure situations in a professional manner
• Demonstration of strong controls background and ability to enhance end-to-end operating models
• Experience of managing a distributed operating model across matrix reporting lines
• Proven track record in managing large business transformation projects 

Preferred Qualifications, Capabilities, and Skills: 

• Ability to manage client interactions; preferably with direct client management experience