Director of Operations

Position Overview
Be a part of a nonprofit organization committed to addressing social isolation, improving the quality of life, and respecting the dignity of older adults in Massachusetts. As the Director of Operations, you will play a crucial role in managing the organization's day-to-day operations and supporting its program and development initiatives. You will provide strategic leadership to foster growth in line with the organizations mission.

Responsibilities

• Administer Salesforce, managing licenses, user accounts, dashboards, and campaign tracking
• Proficient in generating reports for specific fundraising campaigns and conducting data searches
• Troubleshoot routing issues for Salesforce users and provide training tailored to staff needs
• Design and implement changes and additions to the organizations Salesforce instance
• Serve as administrator for Google Workspace, managing user accounts, shared drive access, and permissions
• Procure and maintain licensing for all software
• Coordinate scheduling through the organizations Zoom account
• Resolve everyday technology queries and issues
• Manage maintenance and inventory of office equipment
• Act as the liaison with vendors for technical support and research potential vendors for equipment and technology purchases
• Assist in the management and maintenance of the organizations website
• Maintain software licenses and user accounts for the organizations systems
• Establish and evaluate agency-wide standards and procedures for hiring, management, and termination processes
• Oversee the job posting process, receive and distribute job applications, and manage initial onboarding procedures
• Maintain and update personnel policies, protocols, and procedures documentation
• Drive diversity, equity, and inclusion initiatives
• Manage payroll submissions, benefits administration, and ensure compliance with employment laws
• Collaborate with supervisors to document personnel issues and seek professional HR consultation
• Coordinate annual insurance renewals and healthcare packages
• Monitor the main office phone line and manage incoming mail
• Order and maintain office supplies
• Coordinate office space for new hires, interns, staff, and consultants
• Manage office expansion or relocation projects
• Act as the primary contact with building management
• Assist in coordinating internal office events
• Supervise volunteers and interns
• Conduct feasibility studies for potential office moves
• Monitor supply usage and costs
• Supervise the organizations bookkeeper
• Develop methodologies to track and report revenue and expenses for major projects and grants
• Lead the annual budgeting process and track the organizations budget
• Make operational purchases on behalf of the organization
• Serve as the central point of contact for the organizations annual audit process
• Create and send invoices for services
• Provide data and reports for financial reporting and grant management
• Support the organizations special events
• Maintain email contact lists for mass marketing
• Provide Salesforce support, including batch data processing and report creation

Qualifications

• Bachelor's degree in a business or management-related field
• 3 years of experience in operations, nonprofit management, or finance
• Demonstrated ability to manage multiple priorities effectively
• Excellent communication skills
• Proficient in Salesforce and Microsoft Office
• Working knowledge of audio and video conferencing technology, social networking applications, and new software and hardware
• Ability to work independently and collaboratively within a team
• Strong interpersonal and relationship-building skills

Compensation

• Salary: $80,000 - $90,000
• Paid Vacation
• Sick Time
• Paid Holidays
• Medical, Dental, and Vision Insurance

Career Blazers Nonprofit Search maintains a broad focus so that your search can be thorough, and inclusive of all relevant options. We carefully consider your desired outcome, skills, and experience. The professionals at Career Blazers Nonprofit Search maintain your confidentiality and will not send your resume to a client without your approval.

Career Blazers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected veteran status.