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Client Services Manager (Brand Direct)
Tatari San Francisco, CA
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$113k-146k (estimate)
Full Time Just Posted
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Tatari is Hiring a Client Services Manager (Brand Direct) Near San Francisco, CA

Tatari is on a mission to revolutionize TV advertising. We work with some of your favorite disruptor brands-like Calm, Fiverr, and Chime-to grow their business through linear and streaming TV. We combine a sophisticated media buying platform with proprietary analytics to turn TV advertising into an automated, digital-like experience.
Named one of the Hottest Ad Tech Companies by Business Insider, and Best Places to Work by Inc. Magazine, our team includes founders and leaders from Google, Microsoft, Stripe, Shazam and Facebook. We are growing rapidly as we accelerate our mission to automate the complex landscape of managing and measuring television advertising. We have a long-term goal to make marketing on TV available to businesses of any size
In this role, you will be responsible for a set number of large clients within Tatari's ever-growing portfolio and work cross-departmental to ensure that client needs are met with the most superior management skills. You will be working directly with marketing and media leads (e.g. CMOs, VP of Brand/Performance, Performance Managers and Directors, etc.) across the portfolio of the companies we service. For our clients, Tatari is considered an extension to their business focused on their TV media program.
Responsibilities:
  • Manage post-sales relationships for large client accounts as the primary contact and trusted advisor
  • Listen to clients needs, as well as identifying unknown or unmet needs
  • Become an expert of all-things Tatari and leverage internal subject matter experts (Engineering, Data Science, etc.) to help clients prioritize and solve problems
  • Guide clients through their TV advertising campaign, in coordination with our Media Buying team on a weekly basis
  • Spend time with clients (up to 10% travel) and building relationships with C-level executives
Qualifications:
  • Bachelor's degree from a 4-year institution, preferably majored in marketing, economics, statistics, or business administration
  • 3 years in post-sales account management/client relationship support roles, including C-level interactions
  • 3 years in project management
  • Ability to tell a story with data
  • Proficient understanding of linear and streaming TV landscape
  • Ability to clearly communicate technical terms and concepts
  • Great presentation and listening skills-you come prepared to every meeting
  • You're at ease holding a conversation with an engineer or marketing manager. You're not a salesperson
  • Highly organized and detail oriented
  • Bonus: understanding of digital marketing (i.e. SEM, FB), programmatic experience, advanced Excel skills, advanced data visualization abilities
Benefits:
  • Competitive salary ($80-110K/annually)
  • Equity compensation
  • 100% health insurance premium coverage for you and your dependents
  • Unlimited PTO and sick days
  • Snacks, drinks, and catered lunches at the office
  • Team building events
  • $1000 annual continued education benefit
  • $500 WFH reimbursement
  • $125 pre-tax monthly stipend to spend on whatever you want
  • Annual mental health awareness app reimbursement
  • FSA and commuter benefits
  • Monthly Company Wellness Day Off
  • Hybrid RTO (currently 2 days in office). This is an in-office position
At Tatari, we believe in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued and diversity is celebrated.
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Job Summary

JOB TYPE

Full Time

SALARY

$113k-146k (estimate)

POST DATE

05/29/2024

EXPIRATION DATE

06/11/2024

WEBSITE

tatari.tv

HEADQUARTERS

CASABLANCA, CASABLANCA-SETTAT

SIZE

100 - 200

FOUNDED

2016

CEO

JAMAL EDDIN TATARI

REVENUE

<$5M

INDUSTRY

Wholesale

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The following is the career advancement route for Client Services Manager (Brand Direct) positions, which can be used as a reference in future career path planning. As a Client Services Manager (Brand Direct), it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager (Brand Direct). You can explore the career advancement for a Client Services Manager (Brand Direct) below and select your interested title to get hiring information.

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If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Manager job description and responsibilities

Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.

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They also ensure unsatisfied clients are compensated with free services, products, or discounts.

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Client service managers oversee the hiring, orienting, and training of staff for the department.

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Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.

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They develop policies and regulations necessary for ensuring client satisfaction.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Manager jobs

Should be excellent communicators capable of leading a team.

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Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.

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As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.

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Mastermind creative ways to deliver an exceptional client experience.

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Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.

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Step 3: View the best colleges and universities for Client Services Manager.

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