We are currently looking to hire a Law Enforcement Operations Associate to join our team (embedded with our client in San Francisco, CA)!

*This position allows for Remote work arrangements from the United States.

JOB DESCRIPTION

The Law Enforcement Operations (LE Ops) Associate is pivotal in maintaining coordination between client teams, key law enforcement officials, and government agencies. This role drives strategic safety efforts for the client community and coordinates responses with other cross-functional teams. In this role, you will identify safety threats to the client community and take appropriate action by liaising with law enforcement agencies. Additionally, with your tenured experience, you will serve as a mentor to newer associates on the team and be responsible for engaging in highly sensitive case types and process improvement.

RESPONSIBILITIES

• Respond to requests from law enforcement and government authorities in the Americas region.
• Review and assess requests related to critical safety incidents, emergency and emergency-in-progress situations that require timely and accurate response and engagement with Law Enforcement in order to keep the client community safe.
• Identify and flag potentially high-risk requests for internal escalation and review to LE Ops management.
• Investigate, track, analyze, and accurately respond to a variety of legal requests for user data, working directly with law enforcement authorities, government agencies, and court officials.
• Comprehensively document investigation results and decisions.
• Maintain high levels of confidentiality and accuracy while performing investigations.
• Ability to demonstrate excellent judgment and provide recommendations on the best course of action for responding to requests.
• Work with CS, Safety, and Trust teams to develop and refer relevant criminal matters to law enforcement authorities.
• Demonstrate great judgment and be open to sharing best practices with your LE Ops colleagues.
• Provide guidance and mentorship to other LE Ops associates; participate in the training of new associates.
• Ensure that urgent cases are identified, actioned effectively and handled in accordance with applicable laws and internal community standards and policies, in particular TMT (Threat Assessment Manager), which manages cases with highest risk to company.
• Contribute as program coordinator by preparing databases, note documents, and checklists that support team efficiency and organization.
• Research, recommend, and implement data-tracking solutions for program management
• Assist in the development of SOPs and guidelines for employee and team engagement
• Manage multiple tasks and action items to ensure appropriate and timely action on deliverables.
• Provide regular reporting and analysis of staffing program performance.

REQUIRED QUALIFICATIONS

• 4 years of relevant experience in legal operations, investigative, or analytical roles.
• Skilled in various computer systems, internet technology, and software (MS Office, etc.).
• Strong interpersonal and communication skills, both written and verbal.
• Analytically minded with strong attention to detail and accuracy.
• Advanced knowledge of SQL, Salesforce and/or an interest in learning more.
• Ability to manage and prioritize large ticket volumes.
• Confidence in corresponding with law enforcement at all levels in a tactful and considerate manner, ensuring a positive stakeholder experience.
• Uses knowledge of how different teams across their function impact the achievement of objectives.
• A self-starter who enjoys working in a rapidly changing environment.
• Good sense of humor and a love for fun and adventure.
• Manages time efficiently and prioritizes deliverables effectively.
• Acts as a specialist, providing subject matter expertise and/or guidance to more junior team members.
• Works with a high degree of independence and initiative to resolve issues.
• A critical thinker with the ability to understand the implications of a given scenario within the business/operational context.
• Provides a high level of administrative support and works with highly sensitive and confidential material.
• Exchanges complex information and ideas effectively, adapting to a range of audiences.
• Contributes to and possibly leads to some process improvement.
• This position requires up to 25% travel.

PREFERRED QUALIFICATIONS

• Bachelor's Degree in a related field
• Investigative experience preferred
• Experience in data cleaning, data visualization, and/or data engineering

COMPENSATION & BENEFITS

• 100% Employer paid medical, dental, and vision benefits
• Medical selection of PPO or HDHP, including HSA employer contribution
• Medical FSA
• Dependent Care FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401k including employer match & immediate vesting
• 11 paid holidays
• Paid leave (vacation, sick, parental, volunteer)
• Annual Health & Wellness Benefit
• Generous Fertility/Adoption benefit
• National Discount Employee program
• Employee Assistance Program for personal needs
• Access to Learning Management System