Our mission at ENT Associates, a division of ENT Care Centers, is to provide our community with exceptional Otolaryngology services by supporting our patients with high-quality care rooted in compassion.

This full-time position is Monday-Friday. The interested person must be flexible and reliable.

Under the general supervision of the Office Manager, this position will provide a helpful and welcoming environment to patients in our practice.

Duties and Responsibilities

Warmly greeting patients and visitors in person or on the telephone

Professionally answering or referring inquiries to the appropriate person or parties

Completing check-in/out functions as directed

Scheduling, rescheduling, appointment reminders, and canceling patient appointments

Mailing updated patient forms as appropriate when scheduling

Entering and validating patient insurance information for scheduling purposes

Daily review of patient accounts for insurance status, patient balances due missing information, etc.

Collection of balances due, copay and/or deductibles according to standard practice

Sorting, filling, and forwarding of incoming electronic and manual faxes appropriately.

Scanning and attaching all pertinent documentation into appropriate patient’s medical record

Maintaining a clean, orderly work environment

Overseeing flow of waiting areas, monitoring patient wait time and communicates delays to patients

Check In / Check Out Patients, including:

Ready the patient charts for the day

Screen updated paperwork for correctness or missing information, collect insurance cards/photo ID if applicable, obtain consent for treatment, and scan all documentation.

Validate insurance information and update patient demographic information.

Collect any copays, coinsurance, or deductibles.

Schedule follow up appointments, scans, tests, labs as directed by physicians.

Travel to satellite locations per the physician’s patient schedules and needs.

Requirements

High School Diploma required

Minimum 2 years’ experience in similar medical office setting is required

Excellent interpersonal skills, including the ability to establish and maintain effective and professional relationships with team members, physicians, management and other vendors

Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving issues

Ability to balance multiple priorities and effectively handle challenging situations

Knowledge of basic office procedures and office machines (i.e. computer, fax, copier, etc.) as well as experience with Microsoft Office suite-Word, Excel, Outlook

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Otolaryngology

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Front/Back Desk: 2 years (Required)
• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)
• Medical receptionist: 2 years (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person