Job Description
Location: Columbia, MD, Minneapolis, MN, St. Paul, MN- Hybrid
We're committed to your flexibility and wellbeing. As part of our global team, you'll be working with colleagues across different time zones and so your working pattern will be a collaboration between you and your manager. Find out more about our culture of flexible working.
We give you a world of potential
We are an industry leader in corporate trust solutions providing innovative products and market expertise to our diverse client base, which includes major corporations in the private and public sectors as well as governments and institutions. With a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.
If you have a passion for customer service, and a desire to be part of a globally-diverse organization, then you need look no further for your next opportunity!
A role you will love
As an Operations Analyst 5 in our Default and Special Services (D&SS) team, you will be responsible for coordinating and providing subject matter expertise on the various operational processes across all groups in D&SS. You will assess, develop, and implement group processes and systemic enhancements. You must have excellent communication skills, be an effective team-player, and able to juggle multiple priorities. Be comfortable with new technology, quickly grasp new concepts, and able to work effectively with both high-level concepts and detailed analysis.
Some of your key responsibilities may include:

• Partner with subject matter experts to analyze operational processes, design process mapping, and problem-solve to identify root cause and most viable solutions
• Develop side by side analysis to quantify capabilities and identify gaps between existing and proposed processes or applications
• Test the feasibility of new ideas, develop, and document new processes, and re-engineer existing functions to capture efficiencies or reduce risk
• Develop and articulate subject matter expertise on a variety of functions responsible for critical processes
• Working independently with considerable latitude, compile, analyze, and interpret data to make strategic and tactical recommendations to business managers
• Invoice Management:
  • Manage internal and external expenses
  • Oversee client team interaction
  • Research and reconcile accounting ledgers
  • Enhance and manage multiple databases
  • Create systems and maintain records of the organization
  • Interface with internal and external senior management
• Additional Responsibilities:
  • Support administrative tasks to further D&SS adherence to its policy and procedures
  • Fulfill Secretarial committee role as assigned
  • Manage IMM update process and report generation
  • Interface between D&SS, client teams and legal personnel
  • Support innovation and business growth initiatives

What will you bring to the role?
As you've probably gathered by now, we are looking for somebody with a strong background in building internal, cross organizational and external customer relationships, and who can meet critical deadlines on complex accounts. You will possess the ability to collaborate with various stakeholders to achieve client and internal business support success.
Other key skills required for the role include:

• Minimum of 7 years of experience with Corporate Trust experience; or a Bachelor's degree in lieu of direct experience
• Ability to use independent judgment to identify and resolve problems and escalate as appropriate
• Strong analytical/critical thinking skills for problem resolution
• Ability to navigate multiple computer systems, applications and utilize search engine tools to locate critical information
• Strong experience understanding and translating legal documents
• Outstanding troubleshooting and resolution skills
• Ability to partner and coordinate with other functions on projects
• Advanced Microsoft Office experience

Rewards designed for you
Paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit https://www.computershare.com/corporate/about-us/join-our-tem/us-candidate-handbook
Compensation. The typical base pay range for this role is $77,000- $100,000. This base pay range is specific to St. Paul, MN and may not be applicable to other locations.
About Us
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
About the Team
We're a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers, and governments and institutions. Our organisation offers a broad range of services with a best-in-class reputation built on our high-touch approach to client service. We're looking for people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.