• Manage implementation project timelines and tasks.
• Serve as the liaison between client and BBCS to ensure that organizational goals are met.
• Ensure project completion, on time, within budget, and in line with client and BBCS expectations.
• Perform client training, on-site or via webinar.
• Perform troubleshooting and support during implementation periods.
• Provide technical assistance.

• Create and maintain product and training documentation.
• Trade show participation.
• Identify gaps in functionality and work with Product Owner to enhance our products.
• Work with third-party vendors to determine interface requirements

• Customer service orientation.
• Excellent project management skills.
• Excellent organizational skills.
• Excellent communication skills both written and verbal.
• Strong problem analysis skills.
• Ability to work under pressure and manage multiple tasks/projects simultaneously.
• Ability to lead meetings and assertively control large groups.
• Ability to understand new technologies quickly.
• Proficient with Microsoft Office and Project Management tools.
• Sound technical knowledge.
• Ability and willingness to travel up to 25% of time.

• Experience with healthcare, medical device, and/or IT implementation.
• Prior experience in regulated environments.
• Product and industry knowledge.

• Bachelor’s degree and 3 years of successful project management/implementation experience.

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