JOB BRIEF

IT Field Service Technician (FST)

As a Field Service Technician, your role will include unparalleled technical support for our national home improvement retail clients, allowing them to experience the best support available within the industry. The candidate shall be a self-starter, have exceptional customer service proficiencies, and ability to use communication as an expansive tool to achieve an excellent customer experience. The candidate must conduct their efforts in a professional, businesslike manner and effectively communicate, as well as provide continuous quality in their daily task achievements. The candidate will be self-motivated with excellent time management skills, with the capability to complete projects ahead of schedule. The candidate will support clients' IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements. The candidate will be consistent with documentation, tracking, and monitoring issues, providing notes and feedback as well as making in-field decisions for a positive result.

Performance Responsibilities

• Exceptional Customer Service and relationship building competence
• Travel within a radius of 25 to 100 miles daily in a specific route
• Understand AC/DC and backup power concepts
• Excellent time management and reporting skills
• Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
• Manage triage, troubleshooting, and resolution to client scope on IT equipment
• Occasionally works at heights of 20’ to 25’, lift equipment training provided
• Document efforts, issues, and resolutions, close cases/tickets daily
• Experience desired in copper and fiber cabling and various terminating connectors
• Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client’s level of understanding
• Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment
• Able to lift 25lbs

Preferred Experience and Certifications

One-year IT technical support experience

A CompTIA certification required

Net CompTIA certification is a plus

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Application Question(s):

• In what city do you currently reside?

Education:

• High school or equivalent (Required)

Experience:

• Field service: 1 year (Preferred)
• Computer hardware: 1 year (Required)

License/Certification:

• Driver's License (Required)
• CompTIA A Certification (Preferred)

Work Location: On the road