SUMMARY OF JOB DUTIES:

The Patient Account Coordinator will support and assist all aspects of revenue cycle management.

ESSENTIAL JOB FUNCTIONS:

• Assist front office staff with insurance eligibility & benefits, determine patient responsibility due, and patient account questions as needed
• Answer billing phone calls and communicate with patients professionally regarding claims, payments, insurance inquiries, account updates, and any other billing matter.
• Resolve claim denials, working claim holds, and researching issues with claim payment in a timely manner.
• Maintain the collections process and collect patient balances in a timely manner.
• Resolve unpostable records and research missing correspondence/EOBs
• Assist with reviewing and processing refund requests, charge backs, returns, and NSF checks.
• Submit electronic claims when necessary.
• Collaborate with revenue cycle analyst to improve billing and collections processes
• Responsible for ensuring patients are in the appropriate insurance package based on Value Base Care rosters.
• Cross train in other aspects of the department as assigned
• Other special projects or duties as assigned
• Pay ranges from $15.50-$16.00

Knowledge/Skills/Abilities:

• Ability to work under pressure and meet deadlines.
• Ability to prioritize and multi-task
• Ability to problem solve and pay attention to detail
• Possess strong communication skills, both written and verbal
• Possess a professional attitude and teamwork mentality

MINIMUM REQUIREMENTS

• High School Diploma or Equivalent
• At least 2 years of healthcare experience preferred
• Knowledge of medical terminology and billing practices.