Title: HOUSEKEEPING ATTENDANT, NAVY GATEWAY INNS & SUITES - NORTH ISLAND, FULL TIME (35 HRS) Location: United States-California-San Diego Job Number: 2400017L Come work for us as a FEDERAL EMPLOYEE and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active-duty military, retirees, reservists and their families. By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere: PAID ANNUAL AND SICK LEAVE MEDICAL/DENTAL INSURANCE FLEXIBLE SPENDING ACCOUNT PENSION PLAN 401k SAVINGS PLAN LIFE INSURANCE TAX FREE SHOPPING PRIVILEGES FREE BUS PASSES/FREE PARKING ACCESS TO NAVY LODGE HOTELS WORLD-WIDE Job Summary: Incumbents of this position are responsible for managing business-based lodging for a mobile defense community. The NGIS program provides services amenities and accommodations that are similar to those provided by quality commercial hotels. Duties and Responsibilities: - Performs varying degrees of in cleaning processes. Demonstrates proficiency related to daily service, check-out, deep cleaning, and special project cleaning assignments based on Lodging program cleaning standards. - Vacuums, sweeps, and mops floors; dusts, polishes, cleans, and moves furniture. - Removes trash, places in dumpsters, and replaces liners. - Places proper number of amenities in room to include consumables/non-consumables, linen, kitchen, and bathroom. - Removes and replaces bed linen, inspects mattresses and pull-out sofas, and moves/re-positions beds upon guest checkout, weekly, or at a guest's request. - Cleans walls, doors, ceilings, stand-up/ceiling fans, light fixtures, exterior of air vents, windows, sills, tracks, blinds and curtains. - Cleans coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware, utensils, cutlery, cups/glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves to include proper programming of its respective clock/time. - Ensures dishwashers are clean and in working condition. - Cleans vanities, mirrors, hardware, cabinets/shelving, toilets, bathtubs/shower stalls, tile, and bathroom exhaust fans. Replaces bathroom terry and linens to include shower curtains. - Cleans irons, removes excess water and replaces as necessary, cleans ironing boards and replaces covers as necessary, cleans and ensures proper functionality of luggage racks and ensures proper numbers of clean male/female hangers are available in closets. - Cleans washers and dryers and ensures machines are operational. - Ensures in-room guest directories are clean and organized, TVs are clean and programmed to proper channel and volume, alarm clocks are properly programmed with back-up battery and in- room phones are clean, properly programmed, and in working condition. - Cleans common area spaces to include vending rooms and ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms and storage spaces. - Performs deep cleaning as required by program standards (e.g. on a scheduled basis and upon check-out of guests in "pet friendly" rooms and in rooms that had an ADA service animal), which includes, but is not limited to: defrosting the refrigerator, cleaning windows (inside and out), replacing and/or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment), cleaning walls/woodwork, and other such tasks. - Counts, sorts, inspects, and prepares linen for operational use. - Applies Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and applies appropriate NGIS protocols during daily service activity. - Completes maintenance requests for items broken, defective, or in need of replacing. Performs basic, routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary. - Maintains the cleanliness, inventory, and organization of housekeeping carts and linen carts. Reports any damages or valuables (e.g. large amounts of cash, jewelry, or confidential/sensitive information) left out in the open by guests to the Supervisor. - Reports any activity that appears unsafe, illegal, or suspicious to the Supervisor. - Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions. - Communicates with the front desk when identifying lost and found items by annotating all relevant information to facilitate retrieval of the item for that specific guest. - Maintains key control for assigned key and reports any issues immediately to the Supervisor. - Must report immediately to the supervisor such things as no luggage in a stay-over guest room, no service needed, sleep-outs, extra guest, unauthorized pets, and any other unusual circumstances. - May be required to load and unload trucks/vans. Assist with the receipt of merchandise from vendors, the assembly, separation, storage and delivery of merchandise by opening boxes and crates. May also be required to move heavy boxes by lifting or hand truck. Uses common hand tools such as hammers, pliers, box cutters, crowbar and shears for cutting bands. - Responsible for the set-up and breakdown/clean-up of the complimentary "self-service" breakfast bar. Assist with preparing prepackaged breakfast items by assembling "take-out" breakfast bags or placing items available to guest on display. Ensures surrounding area is returned to its original stat and free of all left-over food by the end of designated breakfast hour. -May be required to assist with the set-up and breakdown of chairs and tables used during special event, and clean immediate surrounding area upon the conclusion of the event. - Greet a guest with pleasant acknowledgement when seen within 10 feet - Complete all required safety/security training. - Maintains a clean and safe environment. - Required to obtain certain certifications as necessary in connection with performing job duties. - Performs other related duties as required. May be assigned to custodial duties as well as laundry and linen assignment duties. May work across multiple locations based upon business needs. The initial assignment is in CORONADO. This position is covered by American Federation of Government Employees, Local 1235 Union Agreement. Qualifications: No experience required, High School graduate or equivalent preferred. Physical requirements: moderate physical effort, moving furniture and the use of hand or lightweight powered cleaning equipment, including the ability to lift up to 45 pounds is required.