JOB RESPONSIBILITIES

• Update reports, spreadsheets and distribution of reports.
• Answer telephones, screening and routing calls to appropriate person, sort and route mail, internal email, external email, faxes, duplicating and scanning documents using copying equipment. Use of internet systems and electronic court systems associated with bankruptcies.
• Update online bank system, collection system, reviewing collection system remarks, work queues and notification to various departments of bankruptcy filings.
• Input and preparation of chapter 7 bankruptcy claims, reaffirmation agreements and supplemental forms. Correspondence with attorneys who represent bankruptcy debtors.
• Processing chapter 7 bankruptcy petitions, termination of automatic stay, discharges, dismissals and further documentation to secure the position of the bank and its claims relative to the bankruptcy. Reviewing exceptions and working with various attorney offices to provide representation of the bank on bankruptcies.
• Processing attorney invoices for payment.
• Redaction of sensitive and personal customer information on bank documentation prior to filing in court system. Compliance with CFPB guidelines, various state consumer protection laws, local bankruptcy rules and US Bankruptcy Court rules.
• Monitor and manage court deadlines associated with caseload.
• Work with in-house attorney regarding closure of bankrupt party’s negative balance checking accounts.
• Communicate and approve correspondence that is sent by various departments in the bank to bankrupt parties. Quote payoffs on bankruptcy accounts to customers and internal bank employees.
• Complete additional assignments in Regulatory University and external on-line training systems as assigned.
• Perform other duties as assigned.
• Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.

SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE

• Position normally requires about one year of education beyond high school consisting of specialized courses in such subjects as accounting, business administration, or banking as represented by a standard A.I.B. certificate.
• Over 12 months of experience.
• Excellent PC skills, with demonstrative proficiency in Microsoft Word and Excel.
• Excellent interpersonal skills with highly effective oral and written communication skills.
• Knowledge of loan and legal documentation
• Knowledge of, or ability to learn bank system and collection system.
• Knowledge of servicing procedures associated with loans sold on secondary market.
• Working knowledge of Internet.
• Notary public.
• Ability to complete duties with minimal supervision and within required time frames.
• Strong analytical skills.
• Ability to lift and carry various files

WORKING CONDITIONS

• Normal office conditions.

• Deadline driven work environment involving both sensitive and confidential

information.

The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job. This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.