*Become a part of our caring community and help us put health first*
Please make an application promptly if you are a good match for this role due to high levels of interest.
This role involves meeting members in their location, spending quality time assessing their needs and barriers and then connecting our members with quality services to promote their ultimate well-being and drive health outcomes. 
Responsibilities include:
* Administer initial and ongoing long-term services and support (LTSS) related assessments through person-centered thinking approaches.
* Contacts members both telephonically and/or in-person to establish goals and priorities, evaluate resources, develop plan of care and identify LTSS providers and community partnerships to provide a combination of services and supports that best meet the needs and goals of member and caregiver through person centered thinking approaches.
* Development and continuous modification of Service Plan and involve applicable members of the care team in care planning (Informal caregiver coach, PCP, etc.)
* Support members through navigation of their LTSS and related environmental and social needs Utilize available information pertaining to member to prevent the need for administration of duplicative assessments.
* Focuses on supporting members and/or caregivers in accessing long term services and support, social, housing, educational and other services, regardless of funding sources to meet their needs.
* Assisting members in maintaining Medicaid eligibility
* Collaborate with Medical Director/Geriatrician/Care Coordinator as deemed necessary to ensure cohesive, holistic service delivery and support positive member outcomes.
*Required Qualifications*
Service Coordinators (Care Coach 1) shall *meet * of the following qualifications:
* Individual continuously employed as a care manager by an Area Agencies of Aging since June 30, 2018; OR
* OR, Unrestricted Licensed Registered nurse, a licensed practical nurse, or an associate’s degree in nursing with at least one (1) year of experience serving the program population (license in the state of Indiana and in the bordering state of residence: MI, KY, IL, OH); OR
* OR, Bachelor's degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services with at least (2) years of experience; OR
* OR, Bachelor’s degree in any field with a minimum of two (2) years full-time, direct service experience with older adults or persons with disabilities (this experience includes assessment, care plan development, and monitoring); OR
* OR, Master's degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services with at least (2) years of experience; OR
* OR, Associate’s degree in any field with a minimum of four (4) years full-time, direct service experience with older adults or persons with disabilities (this experience includes assessment, care plan development, and monitoring).
*Must meet **all* *following requirements: *
* Prior experiences in health care and/or case management.
* Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook.
* Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
* Proven ability of critical thinking, organization, written and verbal communication and problem- solving skills.
* Ability to manage multiple or competing priorities in a fast-paced environment.
* Ability to use a variety of electronic information applications/software programs including electronic medical records.
* Must reside in the state of Indiana and be willing to travel to see members in your region Or reside in a Bordering State of (MI, KY, IL, OH) and live close to the border and travel to Indiana to see members
* Ability to work Monday-Friday 8:00am-5:00pm
*Preferred Qualifications*
* Bilingual (English/Spanish)
* Bilingual (English/Burmese)
* Nursing home diversion or long-term care case management experience
* Experience with Medicare & Medicaid recipients
* Experience with electronic case note documentation and documenting in multiple computer applications/systems.
* Experience working with geriatric population
* Experience with health promotion, coaching and wellness.
* Knowledge of community health and social service agencies and additional community resources
* Experience working with a Waiver Program
*Additional Information:*
*Work-At-Home Requirements*
To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
* At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
* Satellite, cellular and microwave connection can be used only if approved by leadership
* Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
* Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
* Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
*Workstyle:* Field Position, Must Reside in Indiana Or Bordering states MI, KY, IL, OH
*Location: *This position requires member facing visits across Indiana.
*Training:* Date: May 6th 2024
*Travel *
* *This position will require a minimum of 100% travel to cover 6-7 Counties in your region of Indiana. *
* Must have a Valid driver’s license with reliable transportation and the ability to travel within the state, as required – caseload of 50 members and cover 6-7 counties, required to see all members face to face – initial assessment and minimally on a quarterly basis, also required to see F2F if hospitalized or change in condition. All members are over 65 years old and most are dual enrolled in the Pathways program.
* This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.
*Screening*
* This role is considered patient-facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be tested for TB.
Job Type: Full-time
Pay: $22.93 - $32.02 per hour
Expected hours: No less than 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Retirement plan
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
Application Question(s):
* REQUIRED - Are you wiling to travel 75% of the time to see members in their homes or facility? YES/NO. PLEASE ANSWER
Ability to Commute:
* Indiana (Required)
Ability to Relocate:
* Indiana: Relocate before starting work (Required)
Willingness to travel:
* 75% (Required)
Work Location: On the road