For nearly two decades, TenderHeart (formerly known as Longhorn Health Solutions) has been improving the lives of those we serve with high-quality incontinence care management. We start with each individual patient by actively listening to their concerns. Then we ask the right questions to learn more about their challenges. Finally, we develop individualized solutions to meet each patient’s specific needs.
Through our personalized coaching and frequent patient interaction, we decrease the likelihood of adverse patient outcomes, helping patients live happier, confident and more independent lives with a higher level of patient satisfaction. Because of these better outcomes and our value-based model, managed care organizations (MCOs) realize substantial savings while also improving the health of their patients.
Our Vision
TenderHeart seeks to be the national leader of innovative, value-based incontinence services to the broadest possible population of patients and healthcare partners. We believe the more people we serve and the more people we help, as efficiently and effectively as possible, the result will be a stronger healthcare system as a whole.
Our Mission
TenderHeart is committed to delivering exceptional incontinence management through services and products that improve health outcomes and broaden access to care so more patients can live happier, confident, and independent lives.
Our Values

• Integrity: We are committed to honesty and trust in everything we think, say and do.
• Compassion: We care, we listen, we respond.
• Innovation: We create service enhancements that address healthcare challenges.
• Equality: We respect people, value diversity, and promote inclusivity.

Communication: We are committed to transparency and helpfulness in every interaction
Job description
Responsibilities:
- · Assist Intake Coordinators on the equipment and supplies side as needed.
· Receive and respond to incoming calls from referral sources and/or potential patients, home health agencies, account managers and exchanges information to identify the organization’s ability to meet the needs of the patient, on a case-by-case basis.
· Contacts referral sources to advise of referral status.
· Provides information regarding who will deliver the services to the clinical team.
· Assist referral sources and/or patients with alternative community resources or equipment providers when the Company is unable to meet the needs of the referral source and/or patient.
· Documents and route all calls in a manner consistent with the organization’s policies and procedures.
· Collaborates with the Intake team management, account management staff, referral source and patients to identify potential solutions as problems are identified with payer sources.
· Communicate customer service issues to management, as appropriate.
· Identify, establish, and maintain correct patient and service account information.
· Resolve patient complaints and coordinate correction of service to ensure service completion.
· Deescalate patient calls and refers patients to appropriate department or person as needed.
· Schedule deliveries, pick-ups, and accurately record file maintenances or changes in service.
· Effectively communicate with patients of various ages and populations.
· Accurately record every patient engagement in corresponding patient information system.
· Maintain competency on incontinence coaching biannually.
· Must meet individual and departmental performance metrics as indicated by manager.
· Participate in traditional and e-learning programs.
· Ensure compliance with Company policies and procedures.
· Works effectively with other company employees, managers, and departments.
· Performs all job functions with Company Mission, Vision, and Values in mind.
· All other duties as assigned.
We offer competitive compensation and benefits packages for our employees. Join our team of dedicated healthcare professionals who are committed to providing exceptional patient care.
Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in this position.
Job Type: Full-time
Salary: From $17.00 per hour
Expected hours: 40 per week
Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Dothan, AL 36305: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)