Job Description

At Cedar Park Regional Medical Center, we foster a culture of compassion, excellence, and community. We believe in going above and beyond to deliver healthcare services to our patients and make a positive impact in the lives of our community members. As a member of our team, you'll experience a supportive and inclusive work environment, where collaboration and teamwork are highly valued. We are committed to the growth and development of our employees and provide opportunities for learning and advancement. We offer comprehensive benefits that prioritize your well-being and support your physical, mental, and financial wellness. Cedar Park Regional Medical Center is proud to be recognized as an employer of choice, with a culture focused on employee satisfaction and engagement. We are dedicated to creating an environment where you feel valued, supported, and inspired to make a difference.

Cedar Park Regional Medical Center is your community healthcare provider. With more than 600 healthcare professionals strong, our facility offers inpatient, outpatient, surgical and emergency care for Cedar Park and the greater Austin region.

Position Overview

We have an opportunity available for a Patient Access Specialist to join our team! This is a full-time position working Monday-Friday, from 8:30am - 5:00pm. The Patient Access Specialist is primarily responsible for the accurate and timely completion of the patient registration process, in accordance with hospital policy and industry regulations, while providing excellent customer service to all involved parties.

Responsibilities

* Greets all visitors of the hospital in a timely manner and utilizes problem solving techniques to ensure all questions, concerns, or requests are handled appropriately

* Obtains complete and accurate demographic and financial information from a variety of sources, physician offices and in-house departments

* Enters patient information into the patient registration computer system, according to hospital policies and procedures, and thoroughly documents any incomplete or missing information

* Obtains all required signatures and provides the patient with the necessary documents required of the registration process

* Completes the medical necessity verification process in a timely manner and follows the appropriate course of action

* Ensures proper documentation and signatures on all physician order forms and accurately completes the patient registration for the correct test or procedure order by the physician

* Answers all in-bound calls in a timely manner, using proper customer service techniques to identify themselves to the individual on the phone

* Verifies insurance coverage and benefits by various methods and documents the information in the patient account

* Completes all necessary paperwork and documents required to ensure proper insurance authorization in a timely manner

* Accurately computes any patient portion liability

* Maintains a departmental accuracy rate of greater than or equal to 97% for each corresponding month

* Completes any required corrections or changes to a patient registration identified by the Quality Assurance (QA) process in a timely and efficient manner

* Other duties as assigned

Qualifications

* Minimum of a High School Diploma or equivalent required

* Minimum of one (1) year of patient registration experience in a hospital/healthcare setting strongly desired

* Experience with software applications including HMS, MEDHOST, Passport, and TMHP

* Ability to adapt quickly to constantly changing and new environments

* Must be able to process patient payments including copays, deductible, out-of-pocket, and coinsurance amounts

* Ability to reach target goals for point-of-service and accuracy as set by Management

* Flexibility to work different shifts across all points of registration within Patient Access required

* Ability to manage multiple tasks and effectively work under high stress and fast paced environments is a must

* Effective communication skills, both written and verbal, and must be able to read, write, document, and follow instructions in English

* Ability to communicate in Spanish is highly preferred but not required

What We Offer

* Competitive Pay

* Medical, Dental, Vision & Life Insurance

* Generous Paid Time-Off (PTO)

* Extended Illness Bank (EIB)

* Tuition Reimbursement

* RN Loan Repayment Program

* Matching 401(k)

* Clinical Ladder Program

* Employee Referral Bonus Program

* Opportunities for career advancement

* Rewards and recognition programs

* Additional perks and discounts