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Come support the most vulnerable communities in San Francisco.
The San Francisco Health Plan (SFHP) Care Management team provides comprehensive care coordination and case management to health plan members. Our various programs, including Transitional Care Services (TCS), Complex Case Management (CCM), Time Limited Coordination (TLC), and Health Risk Assessment (HRA), ensure the provision of member-centered care by coordinating medical, mental health and substance use services and social support needs. We work primarily with high-risk members with heavy use of acute health services, including hospitals and sub-acute facilities.
The Intake Coordinator for Transitional Care Services will be trained to support the TCS dedicated phone line as well as support intake for other care management programs, to ensure complex populations get connected to the most appropriate services available. You will provide the primary intake and triage services for telephonic referrals and inquiries for Transitional Care Services. As the ideal candidate, you excel in communicating with members and both internal partners (including care management, utilization management, pharmacy) and external partners (including primary care, specialty and behavioral health providers, SFHP’s ancillary provider network and staff from other community agencies), ensuring that each referral is triaged to the most appropriate program including a warm handoff.
Please note that while SFHP supports a hybrid work environment, this role will be required to be onsite and in-office a minimum of 4 days per month. This is a hybrid position, based in our Downtown San Francisco office.
Salary Range: $29.03 - $32.25/hour
WHAT YOU WILL DO:
WHAT YOU WILL BRING:
WHAT WE OFFER:
A competitive and robust compensation package, including:
ABOUT SFHP:
Established in 1997, San Francisco Health Plan (SFHP) is an award winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000 members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities.
San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
San Francisco Health Plan is an E-Verify participating employer.
Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.
Full Time
$63k-83k (estimate)
06/10/2024
06/23/2024