** Front Desk Reception - NorthStar**

**Job Category****:** Administration **Requisition Number****:** FRONT01295 Showing 1 location **Job Details**

**Description**

**Lives Change Here! We are GROWING**Columbia River Mental Health Services provides comprehensive behavioral health and recovery services that transform the lives of children, adults and families in the communities of SW Washington. We are the largest and oldest not-for-profit provider of mental/chemical dependency treatment in southwest Washington with 200 employees and a history dating back to 1942.

**Our Mission:** Providing behavioral health and recovery services that transform the lives of children, adults, and families in the communities of SW Washington.

CRMHS offers AMAZING benefits aside from health and wellness (medical/dental/vision etc.) Work life balance benefits: 10 paid holidays per year, 5 weeks of PTO days in the first year that grows year after year. Career development: $325 annual allowance for career development and education with an additional 40 hours of paid time off for career development/education! And so many More!

**Position Description****:**

Perform reception duties to include greeting, checking in, directing visitors, answering and coordinating clinic and/or medical appointments. Collect co-pays and insurance information.

**Essential Job Functions****:**

* Answer incoming NS calls on main clinic number within three rings.

* Screen and direct inquiries to the appropriate agency staff or program.

* Take and route written messages as needed.

* Greet clients and visitors to the clinic and notify appropriate staff of their arrival.

* Arrange Medical Transportation

* Verify client personal data and provide required paperwork to clients as needed (status changes)

* Collect co-pays and insurance information.

* Coordinate and collect necessary information/documentation to facilitate treatment.

* Monitor lobby as needed.

* Make reminder calls for clients appointments.

* Opening and closing duties assigned to clinic.

* Maintain necessary computer and hard copy files.

* Medication registry & community records - Date stamp all records in pink file and put in CMA box

* Hospital Records Date stamp all records in nurses box or if patient is waiting give records directly to nurse

**Non-essential Job Functions****:**

* Supports agency mission, goals, and objectives.

* Attend staff and planning meetings as scheduled.

* Maintain communication and cooperative working relationships both within the agency and community at large, while maintaining a high degree of confidentiality.

* Other duties as assigned.

**Education, Licensing and Experience****:**

* High school diploma

* Previous reception experience or specialized training required.

* Experience with co-pays and insurance billing preferred.

* Strong customer service, organizational and interpersonal skills.

* Computer skills, automated appointment scheduling and word processing experience preferred.

* This is a typical outpatient medical department environment; which is fast-paced and changes from minute to minute depending on the issues and severity of the clients.

**EQUAL OPPORTUNITY EMPLOYER**

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