Salary : $52,786.00 - $66,867.00 Annually
Location : 800 College Ave, Weed
Job Type: Full-Time
Job Number: 202200088
Department: Technology Services
Opening Date: 05/24/2024
Closing Date: Continuous
Description
FIRST REVIEW JUNE 7, 2024 - OPEN UNTIL FILLED
$4,399 - $5,572 PER MONTH
$52,786 TO $66,867 PER YEAR
12 MONTHS / 40 HOURS PER WEEK POSITION
Under the direction of an administrator or manager, provides basic technical support to administration, management, faculty, staff, and students; maintains workstations and classroom/laboratory equipment; performs a variety of technical duties including but not limited to printers, peripheral hardware, and telecommunication equipment.
DISTINGUISHING CHARACTERISTICS:
The Information Systems Technician II serves as the primary technical resource for classroom, laboratory, printing, and physical security of the college's technology resources.
Key Duties & Responsibilities

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Essential responsibilities are designated by *.

1. Provides second-level technical support to administrators, managers, faculty, staff, and students; resolves operating system and application issues.
2. Provides technical support to classroom and laboratory faculty workstations, and student laptops/systems; deploys images; installs and configures applications; updates and upgrades operating systems and applications.
3. Resolves operating system and program application issues; updates ticket system of status and issue resolution in accordance to the established Service Level Agreement (SLA).
4. Updates and maintains audio/visual equipment including but not limited to projectors, projector screens, microphones, cameras, and connecting equipment through installation, configuration, and troubleshooting.
5. Maintains defined classroom and laboratory technology standards; updates mages to classroom and laboratory technology; deploys upgrades to ensure implementation set standards are maintained in accordance to established SLA.
6. Provides second-level technical support to college administration, management, faculty, staff, and students; receives, answers, and fulfills Helpdesk service requests; troubleshoots and resolves issues; updates and documents issues, status, and resolution of technical request; escalates issues for additional technical support, as needed.
7. Partners with vendor support to identify, troubleshoot, and resolves issues; escalates issues, as needed.
8. Assists with monitoring status of incoming service ticket requests; ensures the timely fulfillment and resolution of reported issues;
9. Installs, configures, updates, and maintains peripheral hardware and equipment including but not limited to printers, scanners, and copiers; provides printing services to college staff in accordance with the approved SLA.
10. Installs, configures, and applies operating system, software, and program upgrades to college staff workstations; receives service tickets, troubleshoots, and resolves issues related to operating systems and program applications.
11. Assists with updates, maintenance, and implementation of defined workstation standards and mages; ensures technical services are offered in accordance with the approved SLA.
12. Maintains data collaboration tools including but not limited to network based file sharing, audio/video conferencing, electronic mail, and cloud-based collaboration systems; creates user accounts to enable access and security for shared college resources; receives, analyzes, and troubleshoots access issues.
13. Assists with maintenance of collaboration tools in accordance with established standards and guidelines; ensures service is offered in compliance to the approved SLA.
14. Monitors and maintains video security cameras; installs and configures Video Management System; retrieves video, as authorized.
15. Performs user account management; creates, modifies, disables, and deletes end user accounts; resets passwords; assigns and unassigns group access membership.
16. Monitors assigned user accounts management; ensures user accounts are created and utilized in accordance with best practices, defined standards, and SLAs.
17. Updates and maintains student issued laptops; deploys images; installs, configures, updates, and upgrades operating systems and computer software applications and programs.
18. Installs, configures, and maintains telecommunication systems and phones fore employees and throughout the college's public access areas.
19. Assists administration, management, faculty, and staff with configuration features related to telecommunication devices such as voicemail and call forwarding.
20. Assists with the management and procurement of technology resources; properly stores, inventories, and maintains an asset database.
21. Attends and participates in college or department meetings and committees as requested.
22. Provides work guidance to lower level classified staff, as needed.
23. May assist with special projects related to the area of assignment.
24. May provide work direction to student assistants, student workers, and short-term, temporary staff.
25. Performs related duties that support the overall objective of the position.

Minimum Qualifications

• Associate degree with coursework in information technology or related discipline: AND
• Three (3) years of experience in a computer support or helpdesk environment;
• Or, any combination of education and experience which would provide the required qualifications for the position.

DESIRABLE QUALIFICATIONS:

• CompTIA
• A
• Google IT Support

Other Details

LICENSES AND OTHER REQUIREMENTS

• May be required to possess or demonstration an ability to obtain, a valid driver license, if driving is required as an essential responsibility of the position.
• May be required to travel for various off-site meetings, trainings, conferences, workshops, and/or events in support of the overall objective of the position.

KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of:

• District and college policies, procedures, rules, and regulations related to the area of assignment.
• End user devices such as hardware, operating systems and applications on workstations, laptops, hand-held devices, printers, wireless phones, portable learning devices, and audio-visual multimedia gear.
• Windows and Apple operating systems.
• Protocols and procedures for setting up new equipment, troubleshooting, and performing routine maintenance.
• Local area networks for personal computers and connectivity between services.
• Protocols such as TCP/IP, Serial, Ethernet, and Access Lists.
• Physical elements of network cabling and connections, routing, switching, and repeating equipment.
• High volume document copying equipment.
• Helpdesk ticketing and work order system.
• Providing remote technical support.
• User account management.
• Audio/Visual equipment and systems.
• File sharing technologies such as SMB and MS SharePoint.
• Email systems.
• Web-based video conferencing.
• Voice-over-IP (VOIP) phone systems.
• California Education Code related to the area of assignment.
• Organizational operations, policies, and objectives.
• General functions, policies, rules, and regulations of a community college.
• Applicable codes, regulations, policies, procedures, and laws.
• Family Educational Rights and Privacy Act (FERPA).
• Record-keeping, record and file retrieval, filing, file sharing, and filing systems methods and techniques.
• Effective communication skills, both verbally and in writing.
• Modern office practices, procedures, and equipment.
• Correct English usage, grammar, spelling, punctuation, and vocabulary.
• Interpersonal skills using tact, patience, and courtesy.
• Operation of computers, software programs and applications, and hardware peripherals.
• Mathematic calculations.
• Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

Ability to:

• Independently perform the essential responsibilities of the position.
• Install, configure, and troubleshoot networked computer workstations, systems, and programs.
• Plan, coordinate, organize, and prioritize workload to meet schedules and timelines.
• Coordinate flow of communications and information as needed.
• Generate and prepare comprehensive reports related to the area of assignment.
• Compose effective correspondence.
• Type or input data at an acceptable rate of speed.
• Answer telephones and greet the public courteously.
• Maintain a variety of records, logs, and files.
• Utilize a computer to input and/or extract data, maintain automated records, and generate computerized reports.
• Work independently with little direction.
• Communicate effectively both verbally and in writing.
• Determine appropriate action within clearly defined guidelines.
• Add, subtract, multiply, and divide with speed and accuracy.
• Establish and maintain cooperative and effective working relationships with others during the course of work.

Selection Process
After the preliminary screening, selected candidates will be invited to the campus for an initial interview with the Search Committee. At the discretion of the
District, videoconference interviews (in lieu of an in-person initial interview) may be offered. Candidates to be interviewed will be selected from applicants who
most closely meet the minimum and desired qualifications. Meeting the minimum qualifications does not guarantee an interview. The Search Committee will
recommend a slate of finalists to the Superintendent/President for a final interview.
The District reserves the right to re-advertise the position or to delay indefinitely filling of the position if it is deemed that applicants for the position do not
constitute an adequate applicant pool or if funding is not available.
Conditions of Employment
Employees must satisfy all the pre-employment requirements prior to appointment that include, but are not limited to, tuberculosis clearance (EC 87408.6),
fingerprint processing, and verification of their legal right to work in the United States. A pre-employment physical examination may be required.
Applicants requiring reasonable accommodations in completing the application or interview process must notify the Human Resources Office in advance.
College of the Siskiyous is an equal opportunity employer. The policy of the District is to encourage applications from ethnic and racial minorities, women, persons
with disabilities, and Vietnam-era veterans. No person shall be denied employment because of ethnicity or race, color, sex or gender, gender identity, age, religion,
marital status, disability, sexual orientation, national origin, medical conditions, status as a Vietnam-era veteran, ancestry, or political or organizational affiliation.
College of the Siskiyous is accredited by the Accrediting commission for Community and Junior Colleges of the Western Association of Schools and Colleges.
The District offers a competitive benefits package including medical, dental and vision coverage to full time employees and qualified dependents. In addition, the District provides vacation, sick leave and paid holidays. The employee participates in CalPERS through District and employee contributions.