Location: This remote position will be located in the greater Boston, MA area (another nearby location may be considered based on the right candidate).  

Primary Duties & Responsibilities

• Fulfill a critical role in the delivery of “best in class” service for Coherent products and customers
• Perform on-site installation, training, preventative maintenance, repairs, and upgrades of complex laser sources and optical systems
• Troubleshoot and diagnose product issues directly with customers, technical support teams, and business unit engineers
• Provide remote service and visual support as required to ensure optimal product performance
• Advise management on customer satisfaction, product quality/reliability, and continuous product improvement
• Support sales related activities and process applications as needed
• Manage a local and/or an on-site inventory of service spare parts
• Approximately 80% travel required including some overnight stays

Education & Experience

• Associate's degree, technical certificate/degree, or technical equivalent
• 8 years laser or photonics field experience

Skills

• Problem solving skills related to electronic/electrical, mechanical, and/or photonics products
• Technical reading, writing, and schematics comprehension experience
• Exceptional customer service skills
• Command of the verbal and written English language
• Computer literate education and experience w/ Microsoft products, Oracle, Salesforce
• A highly functional individual both independently and within a team environment

Working Conditions

• Valid driver’s license and passport
• Able to travel domestically and internationally (primarily to Canada) up to 80%.
• Industrial / manufacturing w/ limited clean room environment

Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Ability to work on a ladder safely and effectively

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.