Job Summary:
We are seeking a knowledgeable and customer-oriented Retail Sales Associate to join our team at CDA Pipe and Cigar, a premier cigar store. The ideal candidate will have a passion for cigars and exceptional customer service skills. As a Retail Sales Associate, you will be responsible for providing guidance to customers, assisting with purchases, maintaining inventory, and ensuring a welcoming atmosphere within the store. If you have a keen interest in cigars and enjoy engaging with customers, we want to hear from you.

Responsibilities:

• Greet customers as they enter the store and provide them with assistance and information about our products.
• Offer recommendations and suggestions based on customers' preferences and needs.
• Maintain a thorough understanding of our cigar inventory, including brands, flavors, and pricing.
• Process transactions accurately using the point-of-sale (POS) system.
• Handle cash, credit, and other forms of payment in a secure and professional manner.
• Restock shelves and displays with merchandise to ensure availability for customers.
• Keep the store clean, organized, and visually appealing at all times.
• Answer phone inquiries and respond to email communications promptly and professionally.
• Uphold store policies and procedures regarding age verification for tobacco sales.
• Stay updated on industry trends, new products, and promotions to effectively communicate information to customers.
• Collaborate with team members to achieve sales targets and provide exceptional customer service.
• Assist with special events and promotions held within the store, such as cigar tastings or VIP evenings.

Requirements:

• High school diploma or equivalent; additional education or training in hospitality or retail is a plus.
• Prior experience in retail sales, preferably in a similar environment such as a tobacco or cigar store.
• Deep knowledge and passion for cigars, including different varieties, brands, and smoking accessories.
• Excellent communication and interpersonal skills with the ability to engage with diverse customers.
• Strong attention to detail and accuracy when handling transactions and inventory.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Demonstrated ability to work effectively both independently and as part of a team.
• Integrity and professionalism in handling sensitive information and transactions.
• Physical stamina to stand for extended periods and lift/move heavy boxes or merchandise when necessary.

Benefits:

• Competitive hourly wage with opportunities for advancement.
• Employee discounts on cigars, smoking accessories, and other merchandise.
• Training and development opportunities to expand knowledge and skills within the industry.
• Positive and supportive work environment with a team-oriented culture.
• Flexible scheduling options to accommodate work-life balance needs.

Join our team and become part of a thriving community of cigar enthusiasts! Apply today by submitting your resume and cover letter outlining your relevant experience and passion for cigars. We look forward to welcoming you to the CDA Pipe and Cigar family.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person