Operations Manager (California)

Department: Operations

Type: Salaried, exempt

Pay: $67,000-75,000
Location: Greater Los Angeles

The role of Operations Manager is the frontline leader for Coastline driving instructors in Fresno, CA. The Operations Managers will act as the branch manager providing fleet support, administrative support, and engaging with instructors. They also work with the HQ team remotely via Zoom meetings and frequent messaging to keep processes running as people-friendly and efficiently as possible. The Operations Manager is responsible for keeping documents and state compliance in top shape, while maintaining our fleet of cars in the greater Fresno area.

Core Competencies:

• Professional and effective communication
• Strategic and collaborative environment
• Time management and ability to work independently and with others

Requirements:

• High school diploma or GED equivalent
• A valid driver’s license in California
• A minimum of 5 years of professional work experience
• Experience as an office manager, operations manager, branch manager, shift lead is preferred
• Strong organizational skills
• Strong professional writing skills as well as experience speaking professionally with state officials
• Intermediate computer skills, app skills, and mobile app skills

Responsibilities:

• Responsible for working in our Fresno office during core business hours as the sole point of contact for the Fresno office

• Drive up to 4 hours at a time in Company vehicle for work related tasks as well as willingness to travel by air up to 10% of the time

• Attending all meetings and 1:1s punctually on Zoom video, in person, professionally, and in line with the Meetings at Coastline standard
• Support the business needs with car shuffling, servicing vehicles, and after hours support when necessary
• Maintain regular touchpoints and communication with your supervisor and HQ on status of California operations
• Maintain necessary reporting accurately and timely
• Be a professional and positive liaison between HQ and Instructors
• Complete Areas of Responsibility with accuracy
• Willingness to support projects to help support the growth of Coastline
• Effectively and professionally use Coastline tools & technology to drive business (including but not limited to Slack, Google, Coastline website, Coastline vehicle and materials, Divvy, Breve, etc)
• Maintain Coastline Core Values and help build a positive and professional culture and exude these traits in all interactions
• Be an advocate for Coastline’s initiatives and be a brand ambassador to Instructors
• Other duties as assigned to you by HR or the Director of Behind the Wheel Operations

Physical Requirements:

• Must be able to sit for prolonged periods of time in a vehicle
• Must be able to see and hear during all weather conditions
• Must be able to bend, stoop, kneel, touch, feel
• Must be able to lift up to 25 pounds at times

We are an Equal Opportunity Employer. That means that we support diversity and inclusion and do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal or state law or local ordinance.