Job Purpose: Responsible for accommodating all guests of Conference Center function while circling assigned room and executing assigned event per Banquet Event Order. To enthusiastically deliver first-class service and hospitality that exceeds guest expectations. Consistently delivering GATE, from when the first guest arrives to when the last guest leaves.

Essential Functions:

• Complete preparations for event per BEO
• Anticipate guests needs and respond politely to requests
• Demonstrate proper work procedures with a sense of urgency
• Perform all server tasks within scheduled shift time

• Deliver the GATE way service standards and exemplify Gateway Values
• Set up for events, carry trays, serve guests, and clean up at event conclusion
• Preserve a healthy relationship between the Kitchen, and Conference Services staff
• Adhere to all Health and Safety Standards at all times

• Maximize productivity by working efficiently and in a timely manner
• Maintain inherent attention to detail

Requirements:

• High school diploma or GED preferred
• Customer service or previous waiting experience preferred
• Able to bend, climb stairs, and lift/transport 25-50 lbs
• Ability to deliver first class customer service
• Speaking skills, ability to communicate with guests, staff, and management accurately and effectively
• Strong organizational and decision-making skills
• Complete I-PACT training upon hiring

Reporting Relationships:

This job reports to:

Food & Beverage Director

Conference Services Manager

Conference Services Supervisor

Conference Services Captain

The Gateway Hotel & Conference Center is an Equal Opportunity Employer.