Description

Sandwich Artist Position Summary:

The Sandwich Artist^® greets and serves guests, prepares product, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional customer service is a major component of this position.

Sandwich Artist Duties and Responsibilities:

• Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.
• Offers each guest a closing that wishes them a great day and sells a return visit.
• Demonstrates a complete understanding of menu and promotional items, and explains them to guests accurately.
• Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.
• Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.
• Prepares food neatly, according to formula, and in a timely manner.
• Checks products in sandwich unit area restocks items to ensure a sufficient supply throughout the shift.
• Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
• Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning.
• Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY^®Operations Manual.
• Maintains a professional appearance and grooming standards as outlined in the SUBWAY^®Operations Manual.
• Wears a clean, Clipper Approved Subway uniform each day.
• Performs light paperwork duties as assigned.
• Completes University of SUBWAY^® courses as directed.

Expectations of our Sandwich Artist Team Members

• Provide a WOW experience to every guest
• Engage each guest with a friendly smile and upbeat, high energy personality
• Table touch with dine in customer to ensure service is great
• Closes every transaction with “I hope you have a great day (night)!”
• If the customer states “thank you,” the team member closing remark is “You are most welcome.”
• Increase sales by promoting new items and suggestive selling our fresh menu items
• Be respectful, polite, and humble.
• Treat others the way you want to be treated.
• No “drama” in the store!
  • Team members will never argue with a customer.
  • Team members will not argue with one another in public view.
• Help develop ideas and strategies to grow sales and serve more guests
• Pass every Subway Compliance Audit
• Lead by example and show great leadership, respect and team work with new and fellow Team Members,
• Perform each duty with a sense of urgency.
• Arrives to work with professional appearance in an approved clean, wrinkle-free uniform with name tag. This includes but not limited to:
  • Uniform pants must be plain, generic BLACK long pants without any decorations. Jeans, shorts, yoga pants, sweatpants, and parachute pants are not acceptable. Sagging and/or low rise pants that reveal skin and/or underwear are not acceptable.
  • Footwear worn on duty must be BLACK, closed-toe shoes with a non-slip sole.
  • Men must have shirts tucked in at all times. Ladies, who wear the ladies style shirt, do not have to tuck in their shirt. If the ladies ordered a Men’s style shirt, they must have their shirts tucked in at all times.
  • Well-groomed with hair neat, clean, and styled in a manner conforming to generally accepted professional business standards.
  • Polo style uniform shirts should be buttoned to the 2^nd button from the top.
  • Good personal hygiene.
  • No visible tattoos.
  • Limit jewelry to rings, watches, and not more than two-stud type earrings in the lower part of the ear provided they do not create a safety hazard; exceptions are medic alert bracelets. Body piercing jewelry or objects, other than earrings worn in the ear, may not be worn while on duty. This includes but not limited to the prohibition of tongue rings, nose rings, lip rings, and eyebrow rings. No ear stretchers (gauges) should be worn. For safety reasons, jewelry should be worn in moderation.
  • Limit facial hair to short, neatly trimmed mustaches and beards. The initial growth of a mustache or beard is unprofessional in appearance and is not allowed during employment with Clipper Petroleum.
  • Length of fingernails should be manicured to a generally accepted lengths by gender.
  • SM and/or TM can make judgment on what is deemed “professional appearance.”
• Arrives to the scheduled shift on time. If you need to use the restroom, put personal food in the cooler, get something out of your car, etc., those non-work related activities should be done before your shift starts and before you clock in.
• Perform detail cleaning duties, in addition to the daily cleaning duties in order to provide a clean and safe establishment for our guests
• Does everything possible to create a professional atmosphere in the store.
  • Use of proper language (no cussing)
  • Family and friends should not be lingering at the store while you are on duty.
  • No use of cell phones during your shift.
• Maintain food cost by using proper formula as trained by the Manager
• Parks his or her car in designated team member parking spaces and not park in a prime parking spaces.
• Safety should never be compromised. Do not take any unnecessary risks or shortcuts.
• Take ownership of any customer complaints. Avoid the line all customers hate, “I need to have the manager get with you or call you when she gets in.”
• Full-time team members: Willing to be a team player and accommodate needs for any shifts with a positive attitude and work overtime if necessary.