Job Description:

IT Manager / Business Analyst

Our client is currently seeking an IT Manager/Analyst to join their team and oversee all IT related project planning, vendor management, and business reporting. They are a manufacturer of custom projects and provide a casual, more intimate, and family-owned atmosphere. This is a full-time permanent position, based onsite Monday-Friday in their Hatfield office. The ideal candidate will have strong SQL skills (both back-end and front-end), ERP experience, and ability to work independently and wear "many hats."

Responsibilities:

Reporting to the Director of Finance, the Information Technology (IT) Manager is responsible for the management, long term development, and continuous improvement of all IT systems including the voice and data infrastructure, ERP software, and all desktop and server business software. Manage the operational and strategic planning, including business requirements, project planning, and organizing and negotiating vendor relationships and SLA agreements. This is a hands-on position. The IT Manager will work closely with senior leadership and report on information technology budget, plans, projects, system performance and related matters.

• Foster a customer service perspective in the performance of IT management. Ensure all issues are addressed quickly and efficiently.
• Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
• Develop and review budgets for the IT Department to ensure they comply with stated goals, guidelines, and objectives.
• Administration of Windows Active Directory in Office365 environment.
• Write or update SQL code to provide monthly and ad hoc reports using Excel Power Query, Crystal Reports, or Microsoft PowerBI.
• Oversee hardware and software acquisition
• Oversee preparation and testing of business continuity and disaster recovery plans
• Oversee data backup of server and desktop data
• Oversee network security.
• Manage Cisco VOIP, internet connections, cell phone plans/users, and virtual private network (VPN) users.
• Oversee Crystal Server XI administration
• Provide support to Cloud Suite Industrial (Syteline) users by investigating issues and reporting options
• Attend monthly meetings with Director of Finance to prioritize company needs relating to IT
• Able to work independently and effectively manage time and priorities.
• Support company continual improvement initiatives.