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CLEAR - Corporate
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Capital One
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Senior User Researcher
CLEAR - Corporate New York City, NY
Full Time | IT Outsourcing & Consulting 11 Months Ago
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CLEAR - Corporate is Hiring a Senior User Researcher Near New York City, NY

Founded in 2010, CLEAR’s mission is to create frictionless experiences. With more than 12 million members and hundreds of partners across the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - making everyday experiences easier, more secure, and more seamless. Since day one, CLEAR has been committed to privacy done right. 

As a Senior User Researcher at CLEAR, you will lead, design, execute, and communicate impactful research in a fast-paced product development process. You will champion a user-centric mindset by building a deep understanding of users' problems and turning research into insights that inform product thinking. This position will be based out of our New York office.


What You Will Do:

  • Select and communicate the appropriate method (or mixed-methods) to answer product team and leadership questions and drive all stages of User Research
  • Collaborate with Designers, Product Managers, and Engineers to identify high-impact work, prioritize research needs and ensure findings land within the organization
  • Conduct research that varies in approach, scope, and timeframe across multiple work streams
  • Compile and present findings in actionable and compelling ways to deepen understanding of the user experience, drive product improvements and inform product strategy 
  • Empower Product Designers and Product Managers to learn and apply user research skills by providing support and coaching 
  • Understand and incorporate complex regulatory, business, and technical requirements
  • Contribute to the development/building of CLEAR's user research practice and infrastructure

Who You Are:

  • 4 years of experience designing and conducting end-to-end user research (from scoping and recruitment through insights share out) as part of cross-functional teams
  • Experience with a wide range of qualitative research methodologies and proven ability to execute the right method to get the needed result. Bonus: experience designing and conducting mixed-methods research studies 
  • Experience translating research findings into actionable recommendations and narratives that impact product decisions
  • Excellent communication, collaboration and organizational skills
  • Clarity to break down complex problems into simple questions
  • Degree in Human Factors, Human Computer Interaction, Psychology, Anthropology, or related discipline, or comparable experience

#LI-Hybrid

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

POST DATE

07/27/2022

EXPIRATION DATE

09/22/2022

WEBSITE

clear-it.com

HEADQUARTERS

ANAHEIM, CA

SIZE

<25

FOUNDED

2011

CEO

MARK SHIPMAN

REVENUE

<$5M

INDUSTRY

IT Outsourcing & Consulting

Related Companies
About CLEAR

Never Worry About Technology Again. Strategy We work with you to discover how technology can best be leveraged at your company. Develop A Vision As a customer we want to forge a real partnership with you. Many of our customers have been with us for over 10 years. We want to learn and understand your business. Learn how you operate - from initial order to the delivery of your product. We want to hear what is working for you and what is not - regardless of whether you think it is related to "Technology". We want to enable your business with products, services and solutions tailored specifically ...for your needs. Budgeting We are committed to understanding your budget and how Technology fits into the equation. When we promise predictability we are not just including the technology at the fingertips of your employees. We want predictability at your pocketbook also. Maintain Keeping a close eye on your technology 365/24/7 freeing you to concentrate on your business. Workstation Monitoring and Optimization We will perform weekly maintenance to the workstations in your organization. Service packs and updates that have previously been tested at our office will be deployed. Daily software audits will keep track of all software loaded on workstations. Server Monitoring and Optimization We will be monitoring all aspects of your servers around the clock. This allows us to anticipate possible issues with a small fix proactively as opposed to waiting until many of your users experience some type of downtime and reacting while your users twiddle their thumbs. Help Desk We provide unlimited help to all your users whether they have a simple e-mail question or a complex Excel computation. Your users can directly contact us via Web, Phone, E-Mail, Fax or Twitter. A real-time reporting system allows you the flexibility to check in on service incidents and resolutions. More
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