The Customer Service Representative has general customer service responsibilities for customers.

Essential Job Responsibilities not limited to:

Customer Service

• Proactively respond to, expedite and resolve any customer issues, questions, order status etc.… via telephone or email
• Respond to customer requests for information regarding products, pricing and services.

Order Entry

• Order entry of all new orders, revisions, cancellations etc.

Expediting requests

• Interact with production and shipping to expedite orders and facilitate timely shipments.

Knowledge/Skills/Abilities

• Proficient in Microsoft Office

Competencies

• Effective interpersonal skills with a proactive approach to customer service
• Excellent verbal and written communication skills
• Strong organizational and attention to detail

Minimum Qualifications:

• High School diploma or equivalent and or AA Degree a plus
• 1-year administrative work experience in a manufacturing environment