SERVANT LEADERSHIP:

Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.

GENERAL SUMMARY:

The Resident Care Specialist assures the day-to day care of our residents is provided in a sensitive, professional and effective manner. This position provides assistance to the resident in accordance with state and company regulations. The Resident Care Specialist may also participate in the Culinary Program and Community Program to ensure the best quality of care is provided for all residents.

ESSENTIAL JOB FUNCTIONS:

• Assist residents with their personal care and activities of daily living as assigned and as requested by residents
• Perform daily housekeeping tasks as assigned using established procedures and standards
• Review and participate in 24 Hour Reports, Daily Logs, Shift Cross-over Reports and verbal reports as needed
• Assist residents to and from scheduled programs
• Promote personal choices, independence and spiritual needs as needed
• Perform laundry duties as assigned
• Respond to resident emergency calls in a timely manner
• Ensure compliance with new resident care protocols
• Report all resident changes in condition immediately to the Wellness Nurse or Resident Wellness Director
• Assure that established infection control practices are maintained
• Report all accidents and incidents as soon as possible to supervisor, no matter how minor
• Maintain the confidentiality of residents’ personal care information
• Honor the residents’ personal and property rights
• Be knowledgeable and prepared for emergency situations including disasters, fire and other emergencies
• Must be in company uniform and resident ready at all times

KNOWLEDGE, SKILLS AND ABILITIES:

• Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contacts

• Able to make independent decisions
• Must be able to communicate in a warm, friendly and caring manner
• Must possess a passion to work with and around senior citizens
• Knowledge of customer service principles and practices

EDUCATION REQUIREMENTS:

• High School Diploma or equivalent
• Certified Nursing Assistant/Home Health Aid preferred, but not required
• License / Certificate for Medication Assistance (if applicable) as needed per state regulations preferred
• CPR certification / First Aid certification preferred

EXPERIENCE REQUIREMENTS:

• Experience working with seniors preferred

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

• Able to stand or walk 75% of the day
• Able to concentrate with frequent interruptions
• Able to work under stress and in emergency situations
• Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing and grasping
• Able to talk and hear effectively in order to convey messages, instructions and information to residents and team members
• Occasionally lift / carry up to 50 pounds.

OCCUPATIONAL EXPOSURE / PERSONAL PROTECTIVE EQUIPMENT:

• Work in all areas of the community
• Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditions
• Required to use personal protective equipment and supplies to prevent burns, falls, and infection and follow safety policies and procedures
• Personal protective equipment includes infection control kit, rubber gloves and non-slip shoes
• Subject to infectious diseases, substances and odors
• Follow Safety Policy & Procedures