The Field Technician serves as the on-site, field-based technical product representative for customer support, servicing, troubleshooting, and performing installation of equipment on construction, mining, and other heavy mobile machinery. This role is a key member of Sy-Klone International’s customer engagement and support model, focused on the successful installation and adoption of Sy-Klone International’s engine and cab clean air products. The Field Technician provides all aspects of field technical support, including in field fabrication and installation, application design, verification, testing, and product education for Sy-Klone International’s OEM, Aftermarket, and End-user customers. This role requires direct interaction and relationship with customers, sales, sales engineering, R&D, and other internal/external stakeholders for the successful integration of Sy-Klone products.

• Collaborate with distributors to prioritize applications at mine sites and develop plans to collect essential information for designing installation kit accessories and installation instructions.
• Work with mine site customers, gathering technical application requirements, making informed product recommendations, and facilitating installation of Sy-Klone products on heavy mobile equipment.
• Understand and apply the five engineering requirements of ISO 23875, including CO2 levels, particulate matter concentration, filter efficiency, cab pressurization, and real-time monitoring to set up the cab air quality system and test for compliance.
• Move about and work on mobile equipment in mine sites, maintenance bays, or OEM dealership areas.
• Answer technical questions related to Sy-Klone International’s product line and Mining Strategy Value Stream.
• Collect information and prepare field observation and test reports.
• Utilize the Sy-Klone train-the-trainer model to educate the customer’s technical and mechanical resources on product, installation, testing, and troubleshooting processes.
• Support the development of machine-specific kits and application best practices through detailed documentation, photographs, and reports of field applications.
• Support the development of training manuals, user guides, and other customer enablement resources, in coordination with internal teams.
• Provide in-field and remote troubleshooting and technical customer service via onsite visits, email, telephone, and other communication channels.
• Partner with sales, marketing, and sales engineering to prepare and present technical presentations.

Required Skills:

• Strong collaborator with experience working closely with sales, marketing, and product teams, supporting customers’ adoption, expertise, and installation/servicing of technical product lines.
• Good communicator, with strong written and verbal communication skills, the ability to convey complex technical concepts clearly and concisely to a variety of stakeholders.
• Passion for technical, high-performance products with the desire to learn, and thereafter teach, the engineering aspects of Sy-Klone products, their key performance attributes, and installation and servicing requirements.
• An orientation for learning and developing capability about air quality standards, testing and measurement methods, mechanical and electrical requirements, and design attributes.
• Ability to travel 50% - 65%, including potential periodic international trips (5% -10%); expectation of semi-regular early-morning and/or evening digital meetings to accommodate international time zones.
• Computer skills and the capability to utilize Microsoft 365 products and CRM software.

Education and Experience:

• High school diploma or GED, bachelor's degree preferred.
• 5 years demonstrated similar experience as an on-site field-based technical product representative servicing, troubleshooting, and/or performing installation of equipment on construction, mining, and other heavy mobile equipment; preferred experience in filtration, engine, or HVAC products, especially for mobile equipment, and/or interface with off-road mobile machinery.
• 5 years' experience working on industrial job sites as either an employee or vendor with a keen understanding and commitment to safe working practices.
• Mining experience is a highly preferred.
• MSHA certification preferred. Ability to obtain may be required.

Relocation:

This position is open to possible relocation benefits for prospective applicants.

Sponsorship:

This position is not currently hiring foreign national applicants that require or will require employer-based employment sponsorship now or in the future.

Physical Requirements:

• Prolonged periods of in field support at various locations within Industrial Environments.
• Must be able to climb, stoop, bend, and other positions in order to provide full field technical installation and repair support.
• Must be able to lift up to 50lbs at times and 20lbs regularly.
• Normal auditory, visual acuity, ambulation and dexterity.