Title:Customer Service Center Agent I - Part TimeDepartment Location:3205/3207 N. Academy, Colorado Springs, CO 80917Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services to include medical, dental and behavioral health throughout 28 outpatient health centers within El Paso, Teller, Lincoln, Adams, Elbert and Kit Carson counties. We deliver care with our strong Hospitality culture. Our organization has over 900 employees and serves more than 94,000 patients annually in the Pikes Peak and East Central regions of Colorado. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

**Compensation (Pay):** $16.00 to $19.73 based on experience. - This is a part time (0.50 FTE) postion.

**Summary of Benefits:**

* 403(b) Retirement with Company Match

* Paid Time Off

* Perks Rewards

* Employee Assistance Program

**Essential Duties and Responsibilities:**

* Processes all calls in an efficient, effective, compassionate and courteous manner.

* Follows all instructions, procedures, protocols, and updates necessary for answering and handling calls for an exceptional patient experience.

* Provides professional patient care by obtaining, verifying, and documenting necessary demographic, insurance, and other vital information.

* Schedules and re-schedules patient appointments communicate patient concerns and questions to care team in medical home and put patients in contact with the correct department to help meet their needs.

* Proficient with all technology programs to include but not limited to: NextGen, Sharepoint, CISCO, Finesse, Microsoft Office.

* Utilizes resource materials for accuracy and efficiency.

* Responds with the utmost courtesy and empathy to all unique patient requests.

* Takes complete messages with patient information and concerns and forward for appropriate follow up in an efficient manner.

* Understands and abides by HIPPAA guidelines.

* Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.

**Supervision Exercised:** None

**Qualifications:**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spanish bilingual preferred.

**Education/Experience:**

High school diploma or equivalent education.

**Work Experience:** Six months customer service experience in any environment, preferred.

*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace and an Equal Opportunity Employer.

**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employees I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

**In order to protect the health and safety of our workforce, patients, and communities we serve, Peak Vista Community Health Centers (PVCHC) now requires all employees to provide proof of full vaccination for COVID-19 or apply for and be granted a medical and/or religious exemption. For more information on PVCHCs response to COVID-19, please visit our website at .**

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